IT Ops Specialist: 24/7 Monitoring & Incident Response

SWIFT; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global financial messaging service provider in Kuala Lumpur is seeking an IT Operations professional to ensure system availability and user satisfaction. This role requires strong knowledge in monitoring tools, problem management, and effective communication skills. Ideal candidates will have a Bachelor's degree in IT and 2-4 years of relevant experience in a similar position. A competitive package is offered alongside opportunities for personal growth in a diverse and inclusive environment.

Benefits

Competitive salary

Career control

Diverse environment

Qualifications

• Bachelor degree in IT, Computer Science or equivalent.
• 2-4 years experience in IT Operations or similar.
• Knowledge in monitoring tools is a plus.

Responsibilities

• Work on 24/7 rotational shifts.
• Monitor and recover infrastructure, applications, and networks.
• Manage problem/change processes and maintain documentation.

Skills

2-4 years of experience in IT Operations

Knowledge in OASIS, SevOne, SPLUNK

Basic knowledge in networking, SQL, UNIX

Strong communication skills

Detail-oriented

Proficiency in ServiceNow, Salesforce

Education

Bachelor degree in IT, Computer Science, Software Engineering

Tools

ServiceNow

Jira

Confluence

Job description

A global financial messaging service provider in Kuala Lumpur is seeking an IT Operations professional to ensure system availability and user satisfaction. This role requires strong knowledge in monitoring tools, problem management, and effective communication skills. Ideal candidates will have a Bachelor's degree in IT and 2-4 years of relevant experience in a similar position. A competitive package is offered alongside opportunities for personal growth in a diverse and inclusive environment.