IT Operations Support Executive

Inmagine; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech company in Malaysia is looking for an IT Support role where the candidate will handle customer queries and assist colleagues with technical issues. Responsibilities include managing IT support tickets via email and Bitrix, greeting and solving problems, and maintaining web applications. Ideal candidates are fresh graduates with knowledge in PHP, MySQL, and Javascript, along with strong analytical skills. The role offers flexible work hours and various benefits including medical insurance and a dynamic work culture.

Benefits

Flexible Work Hours

Optical & Dental Subsidies

Life & Medical Insurance

Daily beverages from the pantry

Weekly games and fun festival gatherings

Qualifications

• Fresh graduates are encouraged to apply.
• Must possess a pleasant disposition and positive work attitude.
• Able to work independently with minimal supervision.

Responsibilities

• Attend to IT support queries via email and Bitrix.
• Provide technical assistance by investigating issues and escalating when necessary.
• Create tickets in JIRA for hardware requests and reported issues.

Skills

Knowledge of PHP

Knowledge of MySQL

Knowledge of Javascript

Analytical skills

Problem-solving skills

Good command of English

Education

Fresh graduates encouraged

Tools

JIRA

Bitrix

Job description

Job Description

If solving an IT or technical problem keeps you going, this role’s for you! Besides attending to our customers’ queries online via IT support email and Bitrix, you’ll also be the go‑to for your colleagues for IT support and services. You are the “ticketmaster” responsible for creating tickets in JIRA to log in hardware requests, issues reported, as well as approved customization requests that come in via IT Support ticketing – so that relevant teams are able to pick up and work on these tickets.

The Job

• Tend to these communication channels – IT Support Email Ticketing system and Bitrix.
• Provide technical assistance by investigating the issue and take immediate action where possible, or escalating it to the relevant teams when required.
• Test, replicate and solve issues or problems that are reported.
• Enhance and maintain existing web applications.

Requirements

• Fresh graduates are encouraged to apply.
• Knowledge of PHP, MySQL and Javascript.
• Possesses good command of English, as well as analytical and excellent problem‑solving skills.
• Pleasant disposition, a positive work attitude and good interpersonal skills.
• Must be a logical thinker.
• Able to work independently with minimal supervision.
• Highly motivated to excel and pick up emerging technologies.

Benefits

• Flexible Work Hours – Start your day anytime between 7 am to 10 am.
• Optical & Dental Subsidies – Coverage for your eye and dental care.
• Life & Medical Insurance – Comprehensive health coverage.
• Coffee (and more) – Daily beverages from the pantry and more.
• Sports & Socials – Weekly games, PS4 sessions in the office, and fun festival gatherings.

Work Culture

At 123RF, we promote a high‑performance culture that values innovation, collaboration, and continuous learning. Employees are encouraged to contribute ideas and drive improvements across all functions. We offer a dynamic work environment, career development opportunities, and a competitive remuneration package.

Equal Opportunity

123RF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.