IT Operations Manager

Alibaba Cloud; Johor Bahru; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading cloud service provider in Johor Bahru is seeking an experienced IT Operations Manager to oversee Data Center operations. The ideal candidate will manage daily operations, ensure compliance with local regulations, and handle vendor relationships. A Bachelor's degree and over 5 years of relevant experience are required. Fluency in Chinese is essential for collaboration with the headquarters in China. This position involves both technical leadership and operational oversight.

Qualifications

• Minimum 5 years of experience in large global data center operations.
• Proficient in Data Center mechanical, electrical, and control systems.
• Fluent in Chinese required for collaboration with headquarters in China.

Responsibilities

• Manage critical Data Center IT operations and asset management.
• Respond to emergencies and handle risk events effectively.
• Build cooperative relations with local government departments.

Skills

IT Operations Management

Data Center Operations

Vendor Management

Technical Support

Risk Management

Education

Bachelor's degree in business, engineering or computer science

Job description

Overview

Alibaba Cloud Data Center is looking for a IT Operations Manager to join our team. The ideal candidate will possess experience in IT Operations Management within a Data Center environment.

Responsibilities

• Manage Alibaba Malaysia critical Data Center IT & Asset operations, involved in Data Center build-outs and scaling.


• Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation, and continuously optimize and improve to support the business operations of the department;


• Responsible for responding to and handling Ali IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults;


• Responsible for establishing efficient cooperative relations with local government departments and completing the compliance operation requirements assigned by government departments;


• Undertake on-site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams;


• Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance team management and assessment of the IDC on-site operation and maintenance team;


• Technical leader managing team and consultants to implement the data center operations in normal and emergency situations.


• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.


• Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth.


• Provide instructions to vendors, installation contractors and validate quality of vendor works on site.


• Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.


• Respond on an as-needed basis to emergencies in regional Alibaba DCs, including traveling to site and to provide on-site support.

Requirements

• Bachelor's degree in a business, engineering or computer science


• 5+ years experience in large global data center site operation


• Functional knowledge of Data Center mechanical, electrical, and controls systems


• Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.


• Knowledge of data center construction procedure and capacity planning


• Ability to travel domestically and internationally as needed (25% to 50%+ at times)


• Language proficiency in Chinese is required as the role need to cooperate with the HQ in China.