IT L2 Support Engineer

Krisvconsulting Services Pte Ltd; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading IT services provider is seeking an experienced IT Support Specialist to maintain and enhance local and remote infrastructure in a Windows environment. The role involves troubleshooting, system upgrades, and supporting applications. Ideal candidates will have 4-5 years of experience, strong teamwork skills, and a Bachelor’s degree in Computer Science or equivalent. This position is essential for ensuring the security and performance of critical IT systems.

Qualifications

• 4-5 years of IT experience required.
• Strong knowledge in Windows Server 2019+, VMware ESXi, Azure Cloud.
• Familiar with ITSM, ITIL, and Agile methodologies.

Responsibilities

• Maintain and support Windows servers, VMware, Office 365, and Azure Cloud.
• Troubleshoot system issues and work with vendors for hardware fixes.
• Deploy and support both in-house and third-party applications.
• Monitor performance, create reports, and ensure infrastructure security.
• Participate in system upgrades and infrastructure planning.
• Collaborate with internal teams and document technical procedures.
• Provide support on-site and remotely, ensuring SLAs are met.

Skills

Windows Server 2019+

VMware ESXi

Windows 11

Office 365

Azure Cloud

ITSM

ITIL

Agile

Communication

Teamwork

Education

Bachelor's Degree in Computer Science or equivalent experience

Tools

Networking (Cisco CCENT/CCNA)

UNIX/Linux systems

Job description

You will be supporting the local and remote IT infrastructure, mainly in a Windows environment, by handling installations, maintenance, troubleshooting, and system upgrades. Youll also work on small projects and provide Tier 2/3 support using ITSM and Agile practices.

Responsibilities

• Maintain and support Windows servers, VMware, Office 365, and Azure Cloud
• Troubleshoot system issues and work with vendors for hardware fixes
• Deploy and support both in-house and third-party applications
• Monitor performance, create reports, and ensure infrastructure security
• Participate in system upgrades and infrastructure planning
• Collaborate with internal teams and document technical procedures
• Provide support on-site and remotely, ensuring SLAs are met

Qualifications

• 4-5 years of IT experience with Windows Server 2019+, VMware ESXi, Windows 11, Office 365, and Azure Cloud
• Knowledge of ITSM, ITIL, and Agile methodologies
• Strong communication and teamwork skills
• Bachelor's Degree in Computer Science (or equivalent experience)
• Knowledge of UNIX/Linux systems
• Basic networking (Cisco CCENT/CCNA)
• Familiarity with cloud licensing and modern IT tools