IT Inside Sales Team Lead — Coach & Optimize KPIs

Agensi Pekerjaan JobScoper Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a team leader for their inside sales division in Malaysia. The ideal candidate will excel in English and have 1-2 years of supervisory experience, ideally in the IT sales sector. Responsibilities include managing sales agents, monitoring performance, and ensuring quality lead assessment. The role offers benefits such as annual leave, medical coverage, and allowances.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

Allowance Provided

Qualifications

• Excellent command in English (speak, read, write).
• Minimum 1-2 years experience in team leadership or supervisory role within an IT sales industry.
• IT/software or inside sales background.

Responsibilities

• Lead and manage an inside sales team focused on lead qualification.
• Coach and support agents to ensure quality lead assessment and handover to sales teams.
• Monitor team performance, KPIs, and SLAs; drive continuous improvement.

Skills

People management

Coaching

Communication skills

CRM proficiency

Job description

A recruitment agency is seeking a team leader for their inside sales division in Malaysia. The ideal candidate will excel in English and have 1-2 years of supervisory experience, ideally in the IT sales sector. Responsibilities include managing sales agents, monitoring performance, and ensuring quality lead assessment. The role offers benefits such as annual leave, medical coverage, and allowances.