IT Infrastructure Engineer

Talentcloud.ai; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology company in Malaysia is seeking an Infrastructure Engineer to support hybrid infrastructure environments including on-premises and Microsoft Azure cloud services. The role involves coordinating infrastructure-related projects, liaising with end users and vendors, and ensuring the timely delivery of services according to Group standards. Ideal candidates will possess a Bachelor’s degree in Computer Science or IT, have relevant experience, and demonstrate strong communication skills.

Qualifications

• Experience coordinating infrastructure-related projects involving on-prem and cloud environments.
• Good communication skills in English, Malay, Chinese (optional) for both spoken and written.
• Preferably at least 1 year of related working experience.

Responsibilities

• Coordinate lifecycle operations for on-premises infrastructure.
• Liaise with vendors to monitor backup and disaster recovery strategies.
• Assist in preparing compliance reports and documentation.

Skills

Project coordination

Cloud service familiarity

Effective communication

Stakeholder management

Organizational skills

Time management

Education

Bachelor’s degree in Computer Science / Information Technology

ITIL certification

Job description

The Infrastructure Engineer will support hybrid infrastructure environments, including on-premises and Microsoft Azure cloud services. This role focuses on coordinating infrastructure-related projects, liaising with end users and vendors, and ensuring timely delivery of services aligned with Group standards. The engineer will also assist in compliance reporting, man-hour loss governance, and service performance tracking.

Job Responsibilities

Infrastructure & Daily Operations

• Coordinate lifecycle operations for on-premises infrastructure, including provisioning, patching, upgrades, and capacity planning.
• Liaise with Group or vendor to monitor backup, disaster recovery, and high availability strategies.
• Track and report on operational health and performance metrics.
• Maintain all DR test report to ensure all RTC it is updated.
• Maintain APM record to ensure all applications details are up to date.
• Update Man Hour Loss tracker post governance meeting.
• Follow up with department representative on any IT burning issues.
• Maintain IT news to ensure it is shared into local repository.
• Coordinate with Group or vendor to obtain RCA for key reason reporting.
• Review cloud configurations & compliance report to ensure its being shared in timely manner.
• Monitor weekly compliance reports and follow up on remediation actions.

Software as a Service (SaaS)

• Coordinate SaaS subscriptions and integrations.
• Work with vendors and internal teams to ensure SLA and security compliance.
• Track service performance and elevate issues as needed.

Security & Compliance

• Participate in incident response coordination and vulnerability remediation.
• Assist in preparing compliance reports and documentation.

Project coordination

• Prepare Monthly MHL slide for stakeholder review.
• Coordinate BU stakeholder for bi-weekly governance meeting.
• Prepare Meeting MoM for every meeting held.
• Obtain necessary material for briefing session with department or stakeholder.
• Follow up with stakeholder or task owner to ensure zero project delay.

Qualification & Skills

Professional Skills

• Experience coordinating infrastructure-related projects involving on-prem and cloud environments.
• Ability to liaise effectively with end users, vendors, and internal teams to gather requirements, track progress, and ensure timely delivery.
• Skilled in preparing and maintaining project documentation, status reports, and escalation logs.
• Familiarity with hybrid infrastructure components and cloud services (IaaS, PaaS, SaaS).
• Understanding of service-level agreements (SLAs), compliance standards, and operational governance.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong organisational and time management abilities, with a focus on consistent follow-up and issue resolution.
• Proactive and detail-oriented, with the ability to manage multiple priorities under tight timelines.
• Collaborative mindset with the ability to work across cross-functional teams and drive alignment.

Job Requirements

• Candidate should possess a Bachelor’s degree or equivalent in Computer Science / Information Technology.
• Certifications in IT service management e.g., ITIL are an added advantage.
• Preferably at least 1 year or more of related working experience.
• Good communication skills in English, Malay, Chinese (optional) language for both spoken and written.