IT Infrastructure Engineer

Konica Minolta Malaysia; Petaling Jaya; Hybrid; MYR 50,000 - 70,000; Full time

Job summary

A leading tech firm in Petaling Jaya is seeking an experienced Infrastructure Engineer. This role involves coordinating both on-premises and Azure cloud environments, ensuring timely delivery of infrastructure projects. The ideal candidate has experience in managing operations, compliance reporting, and stakeholder communication. Strong communication skills in English and familiarity with IT service management principles are required. This position supports a hybrid working environment, aiming for operational excellence.

Qualifications

• Experience coordinating projects involving on-premises and cloud environments.
• Ability to effectively gather requirements from end users and vendors.
• Experience in preparing project documentation and status reports.

Responsibilities

• Coordinate lifecycle operations for on-premises infrastructure.
• Monitor backups, disaster recovery, and high availability strategies.
• Track and report on operational health and performance metrics.

Skills

Project coordination

Cloud services understanding

Stakeholder management

Communication skills

Operational governance

Education

Bachelor’s degree in Computer Science / Information Technology

ITIL certification

Job description

Job Brief

The Infrastructure Engineer will support hybrid infrastructure environments, including on-premises and Microsoft Azure cloud services. This role focuses on coordinating infrastructure-related projects, liaising with end users and vendors, and ensuring timely delivery of services aligned with Group standards. The engineer will also assist in compliance reporting, man-hour loss governance, and service performance tracking.

Job Responsibilities

Infrastructure & Daily Operations

• Coordinate lifecycle operations for on-premises infrastructure, including provisioning, patching, upgrades, and capacity planning.
• Liaise with Group or vendor to monitor backup, disaster recovery, and high availability strategies.
• Track and report on operational health and performance metrics.
• Maintain all DR test report to ensure all RTC it is updated
• Maintain APM record to ensure all applications details are up to date.
• Update Man Hour Loss tracker post governance meeting
• Follow up with department representative on any IT burning issues
• Maintain IT news to ensure it is shared into local repository
• Coordinate with Group or vendor to obtain RCA for key reason reporting

Cloud Services (Azure)

• Review cloud configurations & compliance report to ensure its being shared in timely manner.
• Monitor weekly compliance reports and follow up on remediation actions.

Software as a Service (SaaS)

• Coordinate SaaS subscriptions and integrations
• Work with vendors and internal teams to ensure SLA and security compliance.
• Track service performance and elevate issues as needed.

Security & Compliance

• Participate in incident response coordination and vulnerability remediation.
• Assist in preparing compliance reports and documentation.

Project coordination

• Prepare Monthly MHL slide for stakeholder review
• Coordinate BU stakeholder for bi-weekly governance meeting
• Prepare Meeting MoM for every meeting held
• Obtain necessary material for briefing session with department or stakeholder
• Follow up with stakeholder or task owner to ensure zero project delay

Qualification & Skills

Professional Skills

• Experience coordinating infrastructure-related projects involving on-prem and cloud environments.
• Ability to liaise effectively with end users, vendors, and internal teams to gather requirements, track progress, and ensure timely delivery.
• Skilled in preparing and maintaining project documentation, status reports, and escalation logs.
• Familiarity with hybrid infrastructure components and cloud services (IaaS, PaaS, SaaS).
• Understanding of service-level agreements (SLAs), compliance standards, and operational governance.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong organisational and time management abilities, with a focus on consistent follow-up and issue resolution.
• Proactive and detail-oriented, with the ability to manage multiple priorities under tight timelines.
• Collaborative mindset with the ability to work across cross-functional teams and drive alignment.

Job Requirements

• Candidate should possess a Bachelor’s degree or equivalent in Computer Science / Information Technology
• Certifications in IT service management e.g., ITIL are an added advantage.
• Preferably at least 1 year or more of related working experience.
• Good communication skills in English, Malay, Chinese (optional) language for both spoken and written.