IT Helpdesk Specialist: First Contact Support Rotating

SIMPLIFIED TECHNOLOGY (MALAYSIA) SDN BHD; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology support company based in Petaling Jaya is looking for an IT Support Specialist. The role involves receiving and logging support requests, troubleshooting common IT issues, and performing routine system maintenance. The ideal candidate should have strong technical skills and excellent customer service abilities. Shift work is required with varying hours. This is a great opportunity for those looking to grow in an IT support role.

Qualifications

• Strong understanding of computer hardware and software.
• Basic knowledge of operating systems (Windows, macOS, Android).
• Experience with troubleshooting common IT issues.

Responsibilities

• Receive and log incoming support requests via phone, email, or ticketing system.
• Perform routine system maintenance tasks, such as software updates.
• Interact with users in a professional and courteous manner.

Skills

Troubleshooting IT issues

Communication skills

Customer-oriented approach

Problem-solving skills

Tools

Ticketing systems

Remote support tools

Job description

A technology support company based in Petaling Jaya is looking for an IT Support Specialist. The role involves receiving and logging support requests, troubleshooting common IT issues, and performing routine system maintenance. The ideal candidate should have strong technical skills and excellent customer service abilities. Shift work is required with varying hours. This is a great opportunity for those looking to grow in an IT support role.