IT Executive (Technical)

Crockfy Services Sdn Bhd; Kulai; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A technology service company in Malaysia is seeking an IT support specialist to provide first-level technical support, manage and maintain IT equipment, and oversee VPN access and security. The ideal candidate will have 3 to 10 years of relevant experience, strong problem-solving skills, and the ability to work independently. This role offers potential hybrid work arrangements, with the office located in Indahpura Kulai.

Qualifications

• 3 to 10 years of experience in IT support or system administration.
• Experience in troubleshooting hardware and networking.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide first-level technical support for hardware and software.
• Install and maintain IT equipment including computers and printers.
• Manage and support VPN access for users.
• Document IT processes and incidents.

Skills

Technical support

Windows OS knowledge

Networking (LAN/WAN)

Troubleshooting skills

IT security awareness

Problem-solving skills

Communication skills

Customer service skills

Education

Diploma or Degree in Information Technology or related field

Tools

Microsoft 365

VPN technologies

Active Directory

Microsoft Azure

Job description

Key Responsibilities:

• Provide first-level technical support for hardware, software, networking, VPN, and internet connectivity issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Troubleshoot and resolve issues related to operating systems, email, office applications, and company software.
• Manage, configure, and support VPN access for remote users and site-to-site connections.
• Maintain and monitor servers, storage, backups, and network devices (switches, routers, firewalls).
• Ensure IT security standards are followed (antivirus, firewall, VPN, patch updates, access control).
• Manage user accounts, email accounts, and system access permissions.
• Document IT processes, incidents, and resolutions for future reference.
• Coordinate with external vendors for IT equipment procurement, warranty claims, ISP support, and outsourced services.
• Support company projects requiring IT input (system upgrades, VPN setup, cloud migration, etc.)
• Provide training or guidance to staff on IT best practices and system usage.

What We’re Looking For:

• Diploma/Degree in Information Technology, Computer Science, or related field.
• 3 to 10 years of experience in IT support or system administration.
• Strong knowledge of Windows OS, Microsoft 365, networking (LAN/WAN), internet troubleshooting, and VPN solutions (S2S / P2S & remote access).
• Experience in troubleshooting hardware (PCs, laptops, printers, routers, switches, firewalls).
• Familiar with data backup and recovery solutions.
• Good understanding of IT security and cybersecurity awareness.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple tasks.
• Office located in Indahpura Kulai (candidates must be able to attend office when required (remote / hybrid options can be discussed during interview)).

Added Advantage:

• Hands-on experience with VPN technologies (IPSec, SSL VPN, WireGuard, OpenVPN).
• Knowledge and experience in Active Directory (user/group management, GPO, domain services).
• Experience with cloud services (Microsoft Azure, Google Workspace, or AWS).
• Practical experience in router configuration, wireless access points (AP), and wireless access controllers (AC).

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