IT Executive

Growth Valley; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing technology company in Malaysia is seeking an IT Support Specialist to manage IT systems, support CRM platforms, and assist in live event preparations. The ideal candidate will have a degree in Computer Science/Information Technology and at least 2 years of relevant experience. Proficiency in Microsoft 365 and good communication skills are essential, with a preference for candidates fluent in Mandarin to interact with clients. Benefits include career growth, incentives, and a vibrant work environment.

Benefits

Career growth and development opportunities

Incentive & OT Allowance Provided

Comfortable, young and energetic work environment

Qualifications

• At least 2 years working experience in IT related field.
• Familiar with Microsoft Office applications including Microsoft 365.
• Knowledge of online streaming tools and video editing tools is an advantage.

Responsibilities

• Manage systems and access control including MS 365.
• Support CRM systems and marketing tools.
• Setup IT hardware/software and troubleshoot issues.
• Prepare documentation for projects and system enhancements.
• Provide first-level support to internal teams.
• Support hardware/software preparation for live events.

Skills

Troubleshooting

Problem solving

Interpersonal skills

Communication skills

Microsoft 365

Live event streaming

Video editing

Education

Degree in Computer Science/Information Technology

Tools

CRMs

Online streaming tools

Microsoft Excel

Job description

Education is our passion and we made our decision to guide others along the way. Mr. Louis Loh, our founder, has successfully established Growth Valley Sdn Bhd. Growth Valley is in charge of Research and Development, Consultation, Operation, Training, Content, Design and more.

Our main focus is to enhance people’s lives with breakthroughs in various aspects. By providing innovative solutions and strategies, we aim to empower individuals and organizations to reach their full potential and achieve their goals.

More information: https://growthvalley.com/

RESPONSIBILITIES

• Provide support on managing systems and access control. E.g. MS 365.

• Support on Customer Relationship Management (CRM) systems, marketing tool, survey, eCommerce platform.

• Setup company IT hardware and software and troubleshoot issues when IT related issues arise.

• Gather requirements and prepare documentation, user guide for related projects or system enhancement. Identify potential problems in the project at early stages.

• Provide first level support on systems used by internal teams.

• Support live event’s hardware & software preparation and live streaming. Late working hours to be expected compensated by OT allowance or replacement hours on the following day.

• Liaise with internal and external clients, outsourced vendors, technical development/support groups to achieve superior technical solutions.

• Undertake any other ad-hoc tasks assigned by Management from time to time.

REQUIREMENTS

• Candidate must possess at least a Degree in Computer Science/Information Technology or equivalent.

• At least 2 years working experience in IT related field. Having experience in live event streaming and video editing will be an added advantage.

• Familiar with Microsoft softwares, i.e. 365, Excel.

• Knowledge of online streaming tools and video editing tools will be added advantage.

• Strong in analysis, troubleshooting and problem solving skills.

• Able to work with minimal supervision as well as able to contribute to team development.

• Good interpersonal skills, self-discipline and good communication skills.

• Able to work in a fast-paced working environment and working late hours for events.

• Candidates fluent in Mandarin preferred as the role requires the candidate to deal with Mandarin speaking customers.

BENEFITS

• Career growth and development opportunities.

• Incentive & OT Allowance Provided.

• Comfortable, young and energetic work environment.