IT EXECUTIVE

1-Group; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company in Malacca is looking for an IT Support Specialist responsible for onboarding preparation, IT asset management, and providing end-user support. The ideal candidate should have a Diploma or Bachelor’s Degree in IT and at least 1–3 years of experience in IT support or helpdesk roles. Strong knowledge of Windows OS, Microsoft 365, and basic network administration is essential. This role offers opportunities to develop technical skills and collaborate in a fast-paced environment.

Qualifications

• 1–3 years of experience in IT support, helpdesk, or technical support.
• Fresh graduates with strong technical skills are encouraged to apply.

Responsibilities

• Prepare and configure laptops and software for onboarding new staff.
• Maintain an up-to-date inventory of IT assets, conducting audits.
• Install and maintain hardware such as laptops and POS systems.
• Monitor IT systems to ensure high availability and reliability.
• Coordinate with external IT vendors for service delivery.
• Provide technical support and training to employees.
• Implement IT policies and compliance measures.
• Diagnose and resolve IT issues efficiently.
• Perform ad-hoc IT-related tasks as assigned by management.

Skills

Windows OS knowledge

Microsoft 365 expertise

Network administration (LAN/WAN/Wi-Fi)

Troubleshooting hardware/software issues

IT asset management systems familiarity

Good communication skills

Problem-solving skills

Education

Diploma or Bachelor’s Degree in IT or related field

Job description

Responsibilities

• Onboarding Preparation Prepare and configure laptops, email accounts, user access, and all necessary software for smooth new staff onboarding. Ensure all systems are set up according to company standards.

• IT Asset Management Maintain a complete and up-to-date inventory of all IT assets, including laptops, accessories, network devices, software licenses, and security equipment. Conduct periodic audits to ensure accuracy.

• Installation, Configuration & Maintenance Install, configure, and maintain IT hardware such as laptops, CCTVs, Point-of-Sales (POS) systems, printers, and related peripherals. Perform routine system checks and ensure all devices operate efficiently.

• Systems Availability & Reliability Monitor IT systems and networks to ensure high availability, stability and reliability. Identify potential risks or system issues and take proactive measures to prevent downtime.

• Vendor Coordination Liaise and coordinate with external IT vendors, service providers, and contractors to ensure timely delivery of services, support, maintenance, and project execution. Manage vendor performance and elevate issues when necessary.

• End-User Support & Training Provide technical support to employees across all departments. Troubleshoot hardware, software, and network issues. Conduct basic IT training or refresher sessions to improve user competency when needed.

• Policy & Compliance Implementation Implement and enforce IT-related policies, operational procedures, SOPs, and cybersecurity guidelines. Ensure all systems and practices comply with company requirements and relevant standards.

• Troubleshooting, Repair & Replacement Diagnose and resolve IT issues efficiently. Repair or replace faulty equipment and ensure minimal disruption to business operations.

• Ad-Hoc Duties Perform any other ad-hoc tasks, responsibilities, or IT-related assignments as directed by the management from time to time.

Qualifications

• Academic & Experience Diploma or Bachelor’s Degree in Information Technology, Computer Science, Networking, or related field.

• At least 1–3 years of experience in IT support, helpdesk, or technical support roles.

• Fresh graduates with strong technical skills are encouraged to apply.

Technical Skills

• Strong knowledge of Windows OS, Microsoft 365, email configuration, and basic network administration (LAN/WAN/Wi‑Fi).

• Hands‑on experience in installing, configuring, and troubleshooting laptops, routers, switches, CCTVs, and POS systems.

• Ability to diagnose hardware/software issues and provide quick solutions.

• Familiar with IT asset management systems, ticketing systems, and cybersecurity best practices.

Soft Skills

• Strong problem‑solving skills with the ability to work independently and under minimal supervision.

• Good communication skills, able to support users at all levels.

• Organized, detail‑oriented, and able to manage multiple tasks simultaneously.

• Willing to learn, proactive, and able to adapt in a fast‑paced environment.