IT Engineer (IT Support)

TF AMD; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Bayan Lepas, Malaysia is seeking an IT Support Specialist to provide 24x7 support on IT-related systems and to troubleshoot application issues. Ideal candidates should have a Bachelor's degree in Information Technology, with fresh graduates encouraged to apply. Key responsibilities include monitoring application performance, documenting incidents, and ensuring compliance with IT security standards. A results-oriented mindset and strong problem-solving skills are essential for this role.

Qualifications

• 1 year of working experience preferred, fresh graduates encouraged to apply.
• Ability to troubleshoot, diagnose, and resolve application-related issues.
• Independent and able to work under pressure.

Responsibilities

• Provide 24x7 support on IT related systems.
• Monitor application performance and conduct regular health checks.
• Document incidents, resolutions, FAQs, and create user guides.

Skills

Analytical and problem-solving skills

Excellent oral and written skills in English

Strong interpersonal skills

Ability to adapt to changes

Independence

Results-oriented

Education

Bachelor's degree in Information Technology or equivalent

Job description

Provide 24x7 supports on IT related systems.

Troubleshoot, diagnose, and resolve application-related issues reported by users.

Collaborate with software vendors and developers for issue escalation and resolution.

Monitor application performance and conduct regular health checks.

Document incidents, resolutions, FAQs, and create user guides or training materials.

Maintain SLAs for incident response and resolution times.

Ensure compliance with company policies and IT security standards.

Required Qualifications:

Education: Bachelor's degree in Information Technology or equivalent

Language: Excellent oral and written skills in English.

Experience: Prefer 1 year of working experience, fresh graduate encourage to apply

Fast learner, results oriented and independent with strong interpersonal skills

Ability to adapt positively to changes in policies, procedures, priorities or work environments

Analytical and problem-solving skills with the ability to resolve issues

Able to work independently, dedicated, results oriented, and able to work under pressure.