IT Desktop Support Engineer L2

VIA University College; Terengganu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global IT support leader is seeking a proactive Desktop Support Engineer L2 in Malaysia. The role involves managing hardware, software, and IT assets, providing onsite technical support, and ensuring timely issue resolution. Candidates should have strong knowledge of various operating systems, troubleshooting skills, and the ability to manage equipment inventory. This position offers competitive compensation and a supportive environment aimed at professional growth and user satisfaction.

Benefits

Competitive compensation

Professional growth opportunities

Qualifications

• Strong knowledge of Windows, Mac OS, Apple iOS, and Android platforms.
• Hands-on experience in hardware and software troubleshooting.
• Ability to track, document, and manage hardware inventory.

Responsibilities

• Serve as the first point of contact for end users experiencing issues.
• Configure, image, and deploy desktops and laptops.
• Deliver specialized support for VIP users.

Skills

Windows knowledge

Mac OS knowledge

Apple iOS knowledge

Android platform knowledge

Hardware troubleshooting

Software troubleshooting

Asset management

Communication skills

Client-focused service

Job description

Overview

We’re hiring as a Desktop Support Engineer L2 at Malaysia! Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

What You Will Do

Provide Onsite Technical Support: Serve as the first point of contact for end users experiencing hardware, software, network, or peripheral issues on desktops, laptops, mobile devices, and other equipment, ensuring timely resolution or escalation.

Device Setup, Deployment, and Maintenance: Configure, image, and deploy desktops, laptops, tablets, mobile devices, printers, and other peripherals; perform asset management including stock tracking, serial/asset tag collection, and shipment preparation.

White Glove & Smart Hands Support: Deliver specialized support for VIP users including expedited troubleshooting, proactive monitoring, custom onboarding, executive training, and assisting with office moves or IMAC (Install, Move, Add, Change) tasks with precise “Smart Eyes & Hands” assistance.

What You Need

Technical Proficiency: Strong knowledge of Windows, Mac OS, Apple iOS, and Android platforms, with hands‑on experience in hardware and software troubleshooting for desktops, laptops, and mobile devices.

Deployment & Configuration Skills: Experience in imaging, configuring, and setting up end‑user devices and peripherals, including printers and mobile phones.

Asset & Inventory Management Expertise: Ability to track, document, and manage hardware inventory, including serial numbers, asset tags, rack elevations, and preparing equipment for shipment.

Communication & Documentation: Strong skills in guiding end users step‑by‑step, documenting incidents and resolutions, creating knowledge articles, and coordinating with higher‑level support.

Professionalism & Client‑Focused Service: Ability to deliver “White Glove” support to VIPs, manage proactive monitoring and health checks, and collaborate effectively during office moves and other onsite operations.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Malaysia and be at the forefront of IT support excellence.