IT Assistant Manager

3E Worldwide Sdn Bhd; Subang Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading retail company in Malaysia is seeking an IT Support professional to manage and maintain IT systems. The role involves overseeing IT strategies, providing advanced technical support, and collaborating with vendor management. Candidates should have a Bachelor's degree in IT or a related field, with 5–7 years of progressive experience, including 2–3 years in a lead position. Strong knowledge of IT infrastructure and a service-oriented approach are essential for success in this role.

Qualifications

• 5–7 years of progressive IT experience, with 2–3 years in a supervisory or team lead capacity.
• Solid hands-on knowledge of IT infrastructure, cloud platforms, and cybersecurity principles.
• Interest or exposure to AI, automation, or digital transformation projects is a strong plus.

Responsibilities

• Assist in managing and maintaining IT systems, networks, servers, and cloud platforms.
• Support the implementation of IT strategies aligned with business objectives.
• Provide advanced-level technical support for IT issues.

Skills

Problem-solving

Communication

Collaboration

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

IT infrastructure

Cloud platforms

Cybersecurity measures

Job description

About the Company

Original Classic seeks to become a brand that blends sport with lifestyle influences harmoniously, and to strive for a better future.

Our Vision Statement: To become the leading sport-lifestyle retail company in Malaysia, as well as overseas. We are committed to achieve this goal by fulfilling consumers’ needs through creativity, integrity and affordability. We hope to make Original Classic a household name in the field of sports and lifestyle retail.

Founded in the year 2005, ORIGINAL CLASSIC HOLDINGS set up its first outlet at Berjaya Times Square in Malaysia. Starting out as a back-end operation in Malaysia’s sport footwear and apparel industry, we provided merchandising, trading and supplying to retailers and distributors.

Original Classic believes nothing is more important than a happy and satisfied customer. We continue to maintain high standards of product quality and innovation, just as we have done so in the past. We will work towards constant improvement of business processes in order to offer our customers greater value, and provide the best service possible.

IT Support & Management

• Assist in managing and maintaining IT systems, networks, servers, and cloud platforms.
• Support the implementation of IT strategies and technology improvements aligned with business objectives.
• Help manage IT vendors, software licenses, and procurement within budgetary guidelines.
• Provide advanced‑level technical support and serve as an escalation point for IT issues.

Systems & AI Project Support

• Support and administer core business systems (accounting, project management, CRM, etc.).
• Collaborate with teams to identify opportunities for automation and AI tools to reduce manual effort and improve reporting.
• Assist in system integrations, upgrades, and new implementations to ensure minimal business disruption.

Infrastructure, Security & Compliance

• Execute data backup, disaster recovery procedures, and ensure system availability.
• Help implement and monitor cybersecurity measures to protect company data and assets.
• Support compliance with PDPA, data privacy regulations, and internal IT policies.

Data & Reporting Assistance

• Support the development and maintenance of management dashboards and reports.
• Help improve data accuracy and accessibility to enable effective analytics.
• Assist in monitoring the performance and benefits of digital initiatives.

Event & Operational Support

• Lead IT setup and support for corporate events, meetings, and site offices, including audio‑visual and network requirements.

Team & Stakeholder Collaboration

• Provide guidance and mentorship to junior IT staff and coordinate with external vendors.
• Work closely with department heads to understand needs and help deliver effective IT solutions.
• Act as a reliable technology liaison between the IT department and business users.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field.
• 5–7 years of progressive IT experience, with at least 2‑3 years in a supervisory or team lead capacity. Experience in retail operation related industries is advantageous.
• Solid hands‑on knowledge of IT infrastructure, cloud platforms, and cybersecurity principles.
• Interest or exposure to AI, automation, or digital transformation projects is a strong plus.
• Excellent problem‑solving, communication, and collaboration skills.
• Proven ability to manage multiple priorities and projects effectively.
• Strong technical proficiency with a service‑oriented approach.
• Ability to execute plans and manage operational tasks effectively.
• Developing business acumen and a solution‑focused mindset.
• Basic understanding of data analytics and emerging technologies.