IT Assistant Engineer

Xiamen University Malaysia; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading university in Malaysia is seeking a candidate for an IT support position to assist with learning technology, network services, and administrative IT tasks. The role requires a Bachelor's degree in Computer Engineering or a related field, with fresh graduates encouraged to apply. Responsibilities include supporting computer lab maintenance, network troubleshooting, and managing learning management systems. Relevant programming skills and system administration experience in Linux and Windows are advantageous.

Qualifications

• Bachelor’s Degree in Computer/Telecommunication or related field required.
• Fresh graduates with experience in IT/Computer systems are encouraged to apply.
• Hands-on experience with programming and system administration is a must.

Responsibilities

• Provide support for classroom and office facilities queries.
• Manage and troubleshoot network and system administration tasks.
• Support e-learning services and maintain learning management systems.

Skills

.Net/Python/SQL programming skills

Linux server experience

HTML/CSS

Database administration

Networking troubleshooting

System administration

Education

Bachelor's Degree in Engineering (Computer/Telecommunication)

Tools

Linux server

Windows server

MySQL

Microsoft Azure

AWS

GitHub

Job description

Xiamen University Malaysia – Sepang, Selangor

Learning Technology

• Attending to classroom and office facilities queries and supports. (Regular classroom support and maintenance)
• Supporting Online Learning Services, Computer hardware, software and application troubleshooting
• Support computer lab maintenance and application deployment.
• VOI/VDI server & Classroom Central Control software administration and maintenance.
• Supporting Learning Management Systems such as Moodle, My Media, MS Teams, Zoom, Skype etc.
• Support audio/visual equipment such as live streaming
• Handling teaching equipment and a device such as wireless microphones, iPads, pointers, Multimedia cards, Converter, visualizers etc.

Administrative IT

• E-Card system user access, encryption, data maintenance and processing.
• E-Card hardware and system issue troubleshooting for all campus users.
• E-Card e-Payment issue troubleshooting with third-party payment gateway vendor.
• Various reports of issue checking and troubleshooting with finance and tenant
• Student photo collection, card printing and campus E-Card processing and distribution
• POS machine setup, maintenance and troubleshooting
• Door access setup, maintenance and troubleshooting
• Shared folder Access Management and setup (new or existing users - Library Papercut system issue checking with user and system troubleshooting)
• Asset management and inventory update for E-Card devices
• Finance SQL system troubleshooting
• Smart meter payment system checking and troubleshooting

Network Services

• Tier 1 and Tier 2 network troubleshooting, and system administration.
• Support ISP leased lines coordinating & troubleshooting. LAN and Wireless LAN installation and support.
• Wireless LAN and LAN Network cabling (copper/fibre) service and maintenance.
• Support of Network Monitoring System, DHCP server, Syslog, DNS server, TFTP & FTP server and IP management system.
• Monitor and manage all Building ELV Room equipment, structure, fibre, LAN wired and power source connection.
• Monitor and manage server room network configuration. Includes A3 Main Data Centre and B1 Backup Server Room including air-con, UPS, fire system, CCTV, server rack, and cabling.
• Support access control in network security management.
• Support the user's access authentication system.
• Support SSL VPN in XMU Malaysia.
• Support IP phone, PBX and video conferencing system.

Other Tasks

• Preparing online guides, checklists and procurement or assets documentation
• Supporting University events such as student recruitment or orientation etc.
• Learning and adopting new technology, to perform ad hoc functions as and when required.

Requirements / Qualifications

• Candidate must possess at least a Bachelor's Degree in engineering (Computer/Telecommunication) or equivalent.
• Fresh graduates, preferably with 1-3 years (s) of hands‑on experience specializing in IT/Computer‑System, Programming, Database Admin or Data Centre equivalent troubleshooting experience, are encouraged to apply.
• Programming skills - .Net/Python/SQL or PHP, HTML/CSS, Bootstrap, jQuery, and JavaScript will be an advantage.
• System - Experience in Linux server (CentOS, Ubuntu), Windows server, MySQL server and database (prefer Maria DB) optimization, scripting and backup solutions, Microsoft Azure, AWS, Alibaba Cloud, Google Cloud, GitHub, OpenStack etc.