IT Assistant

Central Spectrum; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology service provider is looking for an IT Support Technician in Selangor, Malaysia. The successful candidate will manage IT infrastructure, provide technical support to internal teams, and ensure compliance with data security policies. Candidates should have a diploma in Information Technology or related fields and possess good communication skills. You will engage with internal users and track IT equipment, ensuring smooth operations throughout the organization.

Qualifications

• Diploma in Information Technology, Computer Science, or a related discipline.
• Knowledge of IT systems, computer hardware, networks, and common software applications.
• Good communication and interpersonal skills to support internal users and liaise with vendors when required.
• Willingness to learn, with a proactive attitude towards resolving IT-related problems.

Responsibilities

• Maintain and manage IT infrastructure, including hardware, software, and networks.
• Provide technical support to internal teams for smooth operations.
• Monitor and resolve IT-related issues to minimize downtime.
• Ensure data security and compliance with policies.
• Maintain and update IT asset inventory records.
• Record all IT issues, resolutions, and follow-up actions.
• Assist in maintaining IT documentation.
• Perform system backups and recovery.

Skills

Knowledge of IT systems

Communication skills

Interpersonal skills

Problem-solving attitude

Education

Diploma in Information Technology or related discipline

Job description

Maintain and manage IT infrastructure, including hardware, software, and network systems.

Provide technical support to internal teams to ensure smooth IT operations.

Monitor and resolve IT-related issues efficiently to minimize downtime.

Ensure data security and compliance with company policies and regulations.

Maintain and update IT asset inventory records, including hardware and software. Assist in issuing, collecting, and tracking IT equipment assigned to staff.

Record all IT issues, resolutions, and follow-up actions in the IT support log or ticketing system. Assist in maintaining IT documentation such as user guides, SOPs, and checklists.

Perform system backups and recovery.

Requirement

• Diploma in Information Technology, Computer Science, or a related discipline.
• Knowledge of IT systems, computer hardware, networks, and common software applications.
• Good communication and interpersonal skills to support internal users and liaise with vendors when required.
• Willingness to learn, with a proactive and responsible attitude towards resolving IT-related problems.