IT Application Support (Application Specialist)

IOI Properties Group; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property development company in Malaysia is seeking an IT Application Support (Application Specialist) to manage application systems and provide troubleshooting assistance. The ideal candidate will hold a Bachelor's degree in Computer Science or related field, have at least 1 year of relevant experience, and possess strong analytical and problem-solving skills. This role involves working closely with business units to enhance operational efficiency and support IT initiatives. Fresh graduates are also encouraged to apply.

Qualifications

• Minimum 1 year relevant experience in IT support.
• Knowledge of Property Development/Investment industry is an advantage.
• Ability to learn and understand new technology quickly.

Responsibilities

• Maintain application systems and troubleshoot issues.
• Conduct business walkthroughs to develop initiatives.
• Provide consultation advice to business departments.

Skills

Analytical skills

Problem-solving

Communication skills

Organizational skills

Education

Bachelor's Degree in Computer Science/Information Technology

Tools

Data visualization tools

Machine learning concepts

Job description

IT Application Support (Application Specialist)

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues, issue resolution, escalation and follow up with vendor.

Conduct business walkthrough with Business Units to develop business initiatives or requirement, seek clarification, identify initiative correlation, and provide initial process and system impact analysis and resource needs.

Act as in-house consultant to provide consultation advice to business department whenever required.

Identify and capture opportunities for process digitization and recommend best practices to improve operation efficiency.

Involving in implementation of IT initiative with internal and external vendors to ensure deliverable is within project timeline and allocated budget.

Assist in the development of procedural and training manual and provide system training to users.

Support the Head of Digital Transformation research, innovation and analysis to enhance formulation of long range and annual strategies and business plans for use of digital automation in the organization.

Job Requirements

• Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Minimum 1 year relevant working experience.
• Possess knowledge of business processes on Property Development/Property Investment industry is an added advantage.
• A range of experience in hardware, operating systems, software and application development.
• Possess good analytical, structuring and problem solving skills – especially in identifying issues, root cause, resolutions and recommendation.
• Ability to learn rapidly and understand new high technology product and services.
• Possess excellent analytical, structuring and problem solving skills – especially in identifying issues, root cause, resolution alternatives, rationale and recommendation.
• Good organizational, verbal and written communication skills; and in-depth knowledge of project planning and delivery methodologies.
• Experienced with data warehousing, data visualization tools and machine learning concept is an advantage.
• Fresh graduates are also encouraged to apply.