IT Administrator (Mid-level)

Quantios; Serdang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading software solutions provider is seeking a Mid-level IT Administrator to enhance IT infrastructure and support services. This role involves managing end user devices, administering user accounts, and contributing to cyber security operations. Candidates should have a Bachelor’s degree in IT or related fields, along with 2-4 years of experience in IT support or systems administration. Proficiency in M365 and device management tools is essential. This position is an opportunity to work in a diverse and collaborative environment.

Qualifications

• Bachelor’s degree or equivalent experience in IT.
• 2–4 years experience in IT support or systems administration.
• Proficiency with M365 administration and device management.

Responsibilities

• Manage end user devices and support corporate applications.
• Administer user accounts and monitor system health.
• Contribute to cyber security operations.

Skills

M365 administration

User support

Device management

Troubleshooting

Customer service

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Intune

Active Directory

Azure AD

Job description

Quantios is a leading provider of software solutions for the trust administration and corporate services industry. With over 30 years of experience, we empower our clients with innovative technology that enhances governance, operations, and investment on a global scale. At Quantios, we are committed to fostering a diverse and inclusive workplace where creativity, learning, and collaboration drive success.

As a Mid-level IT Administrator at Quantios, you will support and enhance our internal IT infrastructure and services. You will play a key role in device management, cloud administration, user support, and technical security operations, ensuring the smooth and secure functioning of corporate systems across our global workforce.

Job Responsibilities

• Manage provisioning, configuration, and troubleshooting of end user devices including laptops, desktops, and mobile devices.
• Support and maintain corporate applications, M365 tenant, and associated services.
• Administer user accounts, permissions, and access across core systems (e.g., Active Directory, Azure AD, Intune).
• Monitor system health, resolve incidents, and implement service improvements based on user feedback and issue trends.
• Implement updates and patching across endpoints and servers following security and compliance standards.
• Contribute to cyber security operations including antivirus management, vulnerability remediation, and DLP policy enforcement.
• Liaise with external vendors and the MDR/SOC service team to support threat monitoring and response.
• Assist in maintaining network infrastructure, VPN, and firewalls under the guidance of senior team members.
• Document configuration changes, operational procedures, and service requests.
• Support IT audits, asset tracking, and compliance reporting activities.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 2–4 years of experience in an IT support or systems administration role, ideally in a distributed or cloud-first environment.
• Proficiency with M365 administration, user support, and device management tools (e.g., Intune, Autopilot).
• Familiarity with Active Directory, Azure AD, Group Policy, and modern identity/access controls.
• Working knowledge of IT security tools and practices (e.g., antivirus, vulnerability scanning, MFA).
• Ability to troubleshoot system and network issues effectively and document resolutions.
• Excellent customer service, communication, and problem-solving skills.
• ITIL or Microsoft certification is desirable.