IP Core Network Engineer (Sunway Digital Wave)

Sunway Berhad; Subang Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading conglomerate in Subang Jaya is seeking a skilled network engineer to provide Level 3 support for advanced IP/MPLS infrastructure. Candidates should have a Bachelor's in Computer Science or related field, relevant industry certifications, and experience in network optimization and troubleshooting. The role requires excellent communication skills and a problem-solving mindset. The position offers opportunities for professional growth in a dynamic environment.

Qualifications

• 3+ years hands-on experience with JunOS, Cisco IOS, or Huawei VRP.
• Industry certifications like HCIP, CCNP, JNCIS/JNCIP.
• Excellent communication and customer-facing skills.

Responsibilities

• Provide Level 3 support for SDW IP/MPLS network infrastructure.
• Drive incident/problem management for MTTR targets.
• Operate and maintain SP-grade edge/core routers and switches.

Skills

Level 3 support

Incident/problem management

Network optimization

Protocol skills (BGP, OSPF, MPLS)

Firewalls implementation/troubleshooting

Wireless implementation/troubleshooting

Customer communication

Education

Bachelor’s in Computer Science/Engineering/IT

Tools

JunOS

Cisco IOS

Huawei VRP

NMS tools (MRTG, SolarWinds)

Job description

Sunway Technology is part of the Sunway Group, a well-diversified conglomerate. Sunway Technology encompasses a Group of IT companies, each with its specific competencies and focus. Together, the Group is recognised as the preferred end‑to‑end IT solutions provider.

Sunway Digital Wave [200801001195 (802479-P)]

Roles and responsibilities:

• Provide Level 3 support for SDW IP/MPLS network infrastructure and services.
• Drive incident/problem management to meet or beat MTTR targets.
• Fine‑tune networks for optimal performance (L2/L3, QoS, baselining, capacity).
• Collaborate with principal TACs (Cisco TAC, Huawei TAC) for deep‑dive troubleshooting.
• Replicate issues in lab, validate fixes, and document outcomes.
• Operate and maintain SP‑grade edge/core routers and switches.
• Manage and evaluate global partners/vendors; report on performance.
• Own RCA, be prepared for 24/7 on‑call support, and act as escalation point.
• Anticipate bottlenecks, manage risks & escalations, and balance business vs technical trade‑offs.
• Support internal projects & presales with designs, migration plans, and reviews.
• Work with capacity planners to deliver efficient, cost‑effective topologies.
• Perform preventive maintenance to keep the network stable (and gloriously uneventful).

Qualifications:

• Bachelor’s in Computer Science/Engineering/IT (or equivalent experience).
• Industry certs: HCIP, CCNP, JNCIS/JNCIP (or higher).
• 3+ years hands‑on with JunOS / Cisco IOS / Huawei VRP and 5+ years in telecom.
• Deep protocol skills: BGP, OSPF, MPLS, RSVP, IS‑IS.
• Core knowledge: IP subnetting; routing (OSPF & EIGRP); L2 fundamentals; VLAN segmentation; STP/RSTP; first‑hop redundancy (VRRP/HSRP); ACLs; PBR; and strong network monitoring & troubleshooting.
• Firewalls (implementation/config/troubleshooting): Palo Alto, Fortinet, SonicWall, Check Point, etc.
• Wireless (implementation/config/troubleshooting): Aruba, Ruckus, Cisco Aironet, Meraki, Huawei AirEngine, WLAN controllers, etc.
• Bonus: Cisco ASR900x/ASR903 (IOS‑XR/XE) or Huawei NE40E, NE8000 experience.
• Familiarity with NMS tools (MRTG, SolarWinds, Grafana, Prtg, Kentic, Hamina).
• Fast learner, adaptable, curious; excellent communication and customer‑facing skills.
• Good customer experience including managing task queues and liaising with external vendors or Enterprise customers.
• Good communication skills.
• Willing to travel.