Interface Support Specialist

Infineon Technologies; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading semiconductor solutions provider is seeking an Interface Support Specialist to ensure the smooth operation of HR systems and integrations. This position involves troubleshooting interface-related issues, managing support tickets, and collaborating with global IT teams to enhance system performance. The ideal candidate holds a Bachelor's degree in Computer Science and possesses experience in system integrations and HR platforms. Join us to drive innovation in a diverse and inclusive environment.

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience.
• Experience in system integrations and resolving interface-related issues.
• Familiarity with ticketing systems and IT operations.

Responsibilities

• Troubleshoot and resolve issues related to HR system interfaces.
• Monitor interface activity to ensure system connectivity.
• Manage and resolve support tickets according to SLAs.

Skills

Troubleshooting

Analytical skills

Communication skills

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

HR systems (e.g., SAP SuccessFactors, Workday)

Ticketing systems

Job description

We are seeking a proactive and detail-oriented Interface Support Specialist to join our global IT HR team. This role is critical in ensuring the seamless operation of HR systems and integrations, addressing interface-related issues, and collaborating across teams to optimize system performance globally. As part of the IT HR team, you will play a key role in managing support tickets, troubleshooting system connectivity challenges, and enhancing data flows between HR platforms. If you're passionate about technology, problem-solving, and working in a global environment, we encourage you to apply.

Your Role

• Troubleshoot and resolve issues related to HR system interfaces, data flows, and integrations
• Monitor interface activity to ensure system connectivity and proactively address performance issues
• Manage, prioritize, and resolve support tickets in accordance with service-level agreements (SLAs)
• Collaborate with global IT teams, HR stakeholders, and vendors to investigate and resolve complex technical issues
• Maintain clear documentation of processes and resolutions to improve team efficiency and knowledge sharing
• Provide ongoing support and guidance to business users to ensure optimal use of HR system functionalities

Your Profile

• Bachelor’s degree in Computer Science, Information Technology, or any related field with equivalent work experience
• Have experience in system integrations and resolving interface-related issues
• Familiarity with ticketing systems and IT operations
• Strong analytical and communication skills with the ability to convey technical concepts to non-technical audiences
• Basic understanding of file transfer protocols (FTP, SFTP), APIs, or data flow processes
• Experience with basic scripting is a plus
• Prior experience supporting HR systems or global IT environments (e.g., SAP SuccessFactors, Workday) is a strong advantage

Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. Learn more about our various contact channels.