Inside Sales Team Lead (Team Lead Experience)

Cartrack; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading smart mobility SaaS company in Kuala Lumpur is seeking a Telesales Team Lead to drive revenue and manage a dynamic team. The role involves motivating telesales agents, developing effective strategies, and overseeing performance metrics. Candidates should have 3-5 years of telesales experience with 1-2 years of leadership. Strong communication, negotiation skills, and proficiency in CRM software are essential. Join a vibrant team that values innovation and efficiency.

Qualifications

• Minimum of 3-5 years in telesales, with at least 1-2 years in a team lead.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• In-depth understanding of telesales techniques and customer engagement.
• Proficient in CRM software and Microsoft Office.

Responsibilities

• Lead, motivate, and manage a team of telesales agents.
• Develop and implement telesales strategies.
• Monitor and analyze team performance.
• Provide ongoing training and coaching to telesales agents.
• Oversee customer calls to ensure service quality.
• Set and review sales targets.

Skills

Leadership

Communication

Negotiation

CRM Software Proficiency

Goal-oriented

Tools

Salesforce

HubSpot

Microsoft Office Suite

Job description

We are a world‑leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast‑growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities

• Team Management: Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
• Sales Strategy: Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones.
• Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
• Training & Development: Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
• Customer Interaction: Oversee and, when necessary, participate in customer calls to ensure high‑quality service and to resolve any escalated issues.
• Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Process Improvement: Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Key Requirements

• Minimum of 3‑5 years in telesales, with at least 1‑2 years in a team lead.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• In‑depth understanding of telesales techniques and customer engagement.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Highly motivated, goal‑oriented, and driven.