Inside Sales Representative

Molex; Seberang Perai; On-site; MYR 122,000 - 184,000; Full time

Job summary

A leading electronics supplier in Penang is seeking an Inside Sales Representative to manage customer orders and inquiries. The ideal candidate will have over 3 years in sales support, strong MS Office skills, and the ability to ensure accurate data flow in SAP. This role involves collaboration across departments and preparing reports to enhance customer communication. Join a dynamic team that thrives on innovation and customer satisfaction while driving connectivity solutions in various industries.

Qualifications

• 3+ years in a customer-facing service or sales support role.
• Proficient in MS Office, especially Excel.
• Strong attention to detail and organizational skills.

Responsibilities

• Manage customer orders, returns, complaints, and requests.
• Collaborate with departments to resolve customer inquiries.
• Ensure data accuracy in SAP.
• Issue quotations and follow up on their status.
• Prepare analysis reports to improve communication with customers.

Skills

Customer service

Sales support

Proficiency in MS Office

Attention to detail

Organizational skills

Education

Bachelor's Degree in Business

Tools

SAP systems

MS Excel

Job description

Join Molex as an Inside Sales Representative and play a key role in supporting our customers and sales team. You’ll manage orders, resolve inquiries, and ensure accurate data flow, helping deliver innovative optical connectivity solutions that keep industries moving forward.

Our Team

Our customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism. Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each client’s unique needs. We thrive on collaboration, mutual respect, and a shared spirit of success—fostering a positive and productive environment where teamwork drives results. Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.

What You Will Do

• Manage the status and schedule of all customer orders, returns, complaints and requests
• Collaborate with intercompany departments to ensure all customer inquiries are addressed and resolved to completion
• Ensure accuracy of data and requirements in SAP
• Manage execution, requirements and maintenance of customer programs
• Issue quotations and follow-up on status
• Prepare and utilize analysis reports to improve programs and communication with customers
• Maintain integrity of customer portals
• Prepare order, RMA and forecast status reports

Who You Are (Basic Qualifications)

• 3+ years in a customer-facing service or sales support role
• Proficiency in MS Office, especially Excel
• Strong attention to detail and organizational skills

What Will Put You Ahead

• Bachelors Degree in Business
• Familiarity with SAP systems
• Experience building strong customer relationships

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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