Information Technology Help Desk

Krypton Fund Services; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A boutique fund services provider is seeking a full-time Information Technology Help Desk specialist in Kuala Lumpur. This role involves providing technical support, managing network security, and troubleshooting issues for employees. The ideal candidate will have skills in network administration and security, alongside excellent problem-solving capabilities. Relevant IT certifications are advantageous. This position is essential for improving client service through effective technical support.

Qualifications

• Skills in Network Administration and Security.
• Expertise in Information Technology and Troubleshooting.
• Excellent problem-solving and communication abilities.

Responsibilities

• Provide technical support and assistance to employees.
• Manage network administration and ensure network security.
• Troubleshoot technical issues and handle customer service inquiries.

Skills

Network Administration

Network Security

Information Technology

Troubleshooting

Problem-solving

Communication

Education

IT or related certifications

Job description

Krypton Fund Services (‘Krypton’) is a boutique fund services company dedicated to providing excellent client service. We pride ourselves on a client‑centric approach that is tailored to the unique needs of each client, rather than offering a one‑size‑fits‑all solution. Our platform offers regulatory reporting, fund administration, registrar and transfer agent services, and project management for various family office investment portfolios and alternative investment vehicles. Krypton focuses on accountability and service, ensuring our clients receive the highest level of support.

Role Description

This is a full‑time on‑site role for an Information Technology Help Desk specialist located in WP, Kuala Lumpur. The IT Help Desk specialist will be responsible for providing technical support and assistance to employees, managing network administration, ensuring network security, and troubleshooting technical issues. On a day‑to‑day basis, the specialist will also handle customer service inquiries and provide timely solutions to IT‑related problems.

Qualifications

• Skills in Network Administration and Network Security
• Expertise in Information Technology and Troubleshooting
• Excellent problem‑solving and communication abilities
• Relevant certifications in IT or related fields are a plus
• Ability to work independently and collaboratively in a team environment