Information Technology Executive

BizLink Group; Pontian; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company in Pontian, Johor, is seeking an IT Support Technician with at least 3 years of experience in end user support and server administration. You will be responsible for troubleshooting IT issues, configuring hardware and software, and ensuring compliance with policies. A Diploma or Degree in Information Technology is required. Ideal candidates will have experience with VMware and possess strong communication skills. The role may require after-hours work for project setup.

Qualifications

• Minimum 3 years of extensive end user support experience.
• Basic network troubleshooting skills required.
• Experience in server administration.

Responsibilities

• Provide end user support to resolve IT issues.
• Install and configure software and hardware.
• Maintain good working relationship with all vendors.

Skills

End user support

Network troubleshooting

Server administration

Interpersonal skills

Communication skills

Education

Diploma or Degree in Information Technology

Tools

VMware

Microsoft Windows Operating System

Linux Client Operating System

Job description

Responsibilities

• Provide end user support to investigate, troubleshoot, resolve IT related hardware or application issues.
• Provide technical support and guidance to users of IT infrastructure.
• Install and configure software and hardware for laptop/desktop assignment.
• Daily server operational support and maintenance for VMware servers.
• Collaborate with Group IT focusing on IT related projects set up, troubleshooting issues when necessary.
• Ensure IT support request tickets in service portal are resolved within agreed SLA.
• Provide IT induction for on board staffs and to perform clearance for off board staffs.
• Ensure compliance of policies, processes and standards.
• Liaise with vendors to get quotations and procure IT hardware which includes providing proposal for recommended system tools.
• Maintain good working relationship with all vendors to ensure that service received meet expected requirement listed in the contract.
• Maintain and update existing assets inventory and IT documentations.
• Documents processes and creation of support manual.

Job Requirements

• Minimum 3 years of extensive end user support, basic network troubleshooting, server administration experience.
• Diploma or Degree in Information Technology or equivalent relevant working experience.
• A team player with good interpersonal and communication skill.
• Able to work during after office hours as when required for project setup or periodic quarterly IT Maintenance.
• Must be willing to work in Pontian, Johor

Additional Knowledge (Advantage)

• Microsoft Windows Operating System (Server & Client) / Linux Client Operating System.
• Virtualization experience in using VMware.
• TCPIP Technology.