Information Systems Assistant

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking an IS Assistant to support daily technology operations, maintain systems, and provide technical assistance. The ideal candidate will have a diploma in Information Systems and experience in IT support, preferably in the hotel sector. Strong communication, problem-solving skills, and customer service orientation are essential for this role. Join a growing family committed to hospitality excellence.

Qualifications

• Diploma or degree preferred.
• Basic knowledge of networking and system administration.
• Prior experience in IT support is preferred.

Responsibilities

• Support the IS Manager in daily technology operations.
• Maintain computer systems and networks with minimal downtime.
• Provide technical assistance to associates and guests.

Skills

Hardware troubleshooting

Networking knowledge

Problem solving

Customer service orientation

Communication skills

Education

Diploma or degree in Information Systems or related field

Job description

Overview

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Accounting/Finance/Tax

Hourly/Entry Level Employee

Full-time

Local

Summary

The IS Assistant supports the IS Manager in ensuring smooth daily hotel technology operations by maintaining computer systems and networks with minimal downtime, providing technical assistance to associate and guests, assisting with system updates, backups and user access, and helping implement Hyatt’s technology standards to ensure reliable, uninterrupted support for all hotel departments.

Qualifications

• Diploma or degree in Information Systems, Computer Science, Information Technology or related field preferred.
• Basic knowledge of networking, hardware troubleshooting and system administration; networking experience is an advantage.
• Prior experience in an IT support role is preferred; hotel/hospitality IT exposure is an added advantage.
• Ability to provide clear, patient and service oriented technical assistance.
• Strong problem solving skills and the ability to work under minimal supervision.
• Strong communication and interpersonal skills with a customer focused mindset.

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