Information System Officer

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global hospitality company in Kuala Lumpur is seeking an Information System Officer responsible for implementing IT strategies, managing software and hardware, and ensuring data security. The ideal candidate will have a university degree in IT, proficiency in Microsoft Office, and strong communication skills in English and Chinese. This role is vital for enhancing guest satisfaction through efficient IT support and data management.

Qualifications

• University degree, majoring in IT, with relevant certificate(s).
• Good communication and interpersonal skills.
• Proficient in English and Chinese to meet business needs.

Responsibilities

• Assist superior to maintain hotel software and hardware.
• Solve technical and operational problems according to user reports.
• Ensure ownership of all hotel data and ensure that data is backed up.
• Identify, evaluate and implement local solutions.
• Ensure data security in accordance with standards.

Skills

Proficient in Microsoft Office applications

Good communication skills

Interpersonal skills

Proficient in English and Chinese

Education

University degree in IT

Job description

Information System Officer (HOT0C8Y0)

Work Locations

Hilton Kuala Lumpur Hotel 3 Jalan Stesen Sentral Kuala Lumpur 50470

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Information Systems Officer is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Hilton’s (IT) strategies and priorities as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management and the Regional Information Systems Manager.

What will I be doing?

• Assist superior to maintain hotel software and hardware.
• Solve technical and operational problems according to user reports.
• Operate the computer hardware and software under the direction of his immediate superior.
• Perform any other reasonable duties and duties as assigned.
• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
• Ensure that hotel data is secured in accordance with stated standards and best practices.
• Ensure access controls are consistent with stated standards and best practices to ensure room access registration and safety.
• Identify, evaluate and implement local solutions to the extent agreed by the regional Deputy General Manager of Information Technology.
• Adhere to hotel safety policies, emergency rules and procedures.

What are we looking for?

• University degree, majoring in IT, with relevant certificate(s).
• Proficient in Microsoft Office applications.
• Good communication and interpersonal skills.
• Proficient in English and Chinese to meet business needs.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!