Inbound Tech Support Sales Specialist

Teleperformance; Bayan Lepas; On-site; USD 7,000 - 12,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to join their dynamic team. This role involves providing timely support to customers through email and chat, ensuring a stellar customer experience while meeting sales targets. The ideal candidate will possess strong interpersonal skills, a tech-savvy mindset, and a passion for helping customers succeed. In this fast-paced environment, you will troubleshoot client products, engage in consultative selling, and build extraordinary rapport with customers. If you're self-driven and eager to deliver superior service, this opportunity is perfect for you!

Qualifications

• Minimum 6 months experience in customer support or related fields.
• B2 level English proficiency required.

Responsibilities

• Field inbound calls and provide excellent customer service.
• Troubleshoot client products and resolve issues promptly.

Skills

Customer Support

Sales Skills

Multitasking

Problem Solving

Interpersonal Skills

Tech Savvy

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

CRM Systems

Job description

An established industry player is seeking a Technical Support Specialist to join their dynamic team. This role involves providing timely support to customers through email and chat, ensuring a stellar customer experience while meeting sales targets. The ideal candidate will possess strong interpersonal skills, a tech-savvy mindset, and a passion for helping customers succeed. In this fast-paced environment, you will troubleshoot client products, engage in consultative selling, and build extraordinary rapport with customers. If you're self-driven and eager to deliver superior service, this opportunity is perfect for you!