Inbound Sales Pro: Tech Support & Solutions

Teleperformance; Bayan Lepas; On-site; USD 7,000 - 12,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Specialist, where you will provide exceptional customer support through various communication channels. In this dynamic role, you'll engage with customers, troubleshoot their issues, and offer solutions that drive sales. With a focus on interpersonal skills and a consultative approach, you will help clients navigate their needs while achieving performance metrics. This position is perfect for tech-savvy individuals who are self-driven and eager to excel in a high-volume environment. If you're passionate about customer service and ready to make an impact, this opportunity awaits you!

Qualifications

• Minimum 6 months in customer support; fresh graduates welcome.
• Must have B2 level English proficiency in all aspects.

Responsibilities

• Field inbound calls and provide excellent customer support.
• Troubleshoot client products and resolve issues promptly.
• Meet performance metrics like First Call Resolution and Conversion Rates.

Skills

Customer Support

Sales Skills

Multitasking

Problem Solving

Interpersonal Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

CRM Systems

Job description

Join a forward-thinking company as a Technical Support Specialist, where you will provide exceptional customer support through various communication channels. In this dynamic role, you'll engage with customers, troubleshoot their issues, and offer solutions that drive sales. With a focus on interpersonal skills and a consultative approach, you will help clients navigate their needs while achieving performance metrics. This position is perfect for tech-savvy individuals who are self-driven and eager to excel in a high-volume environment. If you're passionate about customer service and ready to make an impact, this opportunity awaits you!