Inbound Credit Management Lead (Customer Care & Compliance)

Aeon Credit Service; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading credit management company in Kuala Lumpur is looking for a proactive Senior Executive – Inbound to oversee daily operations of their Credit Management Group. This role demands strong leadership to ensure service excellence and regulatory compliance, while also enhancing customer satisfaction. Ideal candidates will have a Diploma or Degree in related fields and at least 3 years of experience in customer service or contact centres. This position offers opportunities to lead a dedicated team and drive performance.

Qualifications

• Minimum 3 years of experience in contact centre, customer service, or credit management environment.
• Prior experience in supervisory or team lead role is an advantage.
• Willing to work on shift basis if applicable.

Responsibilities

• Supervise daily inbound operations to ensure smooth functioning.
• Handle escalation calls and resolve complex customer issues.
• Conduct call quality monitoring and provide coaching to team members.
• Maintain accurate records and prepare operational reports.
• Support hiring and training of new inbound agents.

Skills

Customer service operations

Call centre KPIs

Problem-solving

People management

Communication skills

Interpersonal skills

MS Office proficiency

Education

Diploma / Degree in Business Administration, Finance, or related field

Job description

A leading credit management company in Kuala Lumpur is looking for a proactive Senior Executive – Inbound to oversee daily operations of their Credit Management Group. This role demands strong leadership to ensure service excellence and regulatory compliance, while also enhancing customer satisfaction. Ideal candidates will have a Diploma or Degree in related fields and at least 3 years of experience in customer service or contact centres. This position offers opportunities to lead a dedicated team and drive performance.