In Service Engineer Hydraulic Systems

Airbus; Sepang; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading aerospace company located in Sepang, Malaysia seeks a Customer Engineer to provide autonomous engineering support to clients regarding aircraft operations and maintenance. Responsibilities include troubleshooting, managing customer communications, and supporting regional fleet management. Candidates should be prepared for regular international travel, especially in Asia Pacific and Europe. Strong technical skills and experience in customer interaction are essential for success in this role.

Qualifications

• Experience in customer engineering and technical support.
• Ability to travel regularly internationally, particularly in Asia Pacific and Europe.
• Strong communication skills for various customer interactions.

Responsibilities

• Provide engineering assistance to troubleshoot and operate aircraft.
• Analyze in-service events for potential impacts.
• Manage communication at various hierarchic levels with customers.
• Support regional fleet management with technical presentations.

Job description

Job Description

Company: Airbus Customer Services Sdn Bhd

Employment Type: Permanent

Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services

Responsibilities

• Fully autonomously provide engineering assistance to customers to troubleshoot, operate aircraft, and deliver maintenance recommendations (reliability improvement, cost optimization) within defined time scales and with good quality. The job may include technical on‑site assistance for complex troubleshooting when required.
• Analyse in‑service events to identify potential impacts (including airworthiness, quality, etc.), launch appropriate corrective action, and ensure proper follow‑up with the relevant customer services organization.
• Identify and investigate emerging hot topics affecting the fleet and specific customers, and define with fleet managers and central teams the associated corrective actions (mitigation and terminating solutions).
• Manage customer communication at various hierarchic levels and in different contexts: over the phone, in person, during troubleshooting on aircraft, or during airline events (fleet review meetings, workshops, expert forums, regional conferences).
• Support regional fleet management and provide technical presentations during face‑to‑face meetings with customers on site.
• Cover systems and specialties: ATA 29 - Hydraulic Systems; ATA 52 - Cargo Door Actuation System.
• Regular international travel for business, especially in Asia Pacific and Europe; willingness to travel accordingly.
• Occasional on‑call support for AOG cases outside normal business hours.
• Maintain awareness of potential compliance risks and act with integrity as the foundation for the company’s success, reputation, and sustainable growth.

Legal & EEO Statement

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to *****@airbus.com. At Airbus, we support you to work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.