Senior II IT Support

PERSOL Workforce Solutions Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A workforce solutions company in Kuala Lumpur is looking for an IT Support Specialist to ensure timely resolution of end-user access, device, and network issues. You will maintain documentation and ensure compliance with regulations while collaborating across departments. The ideal candidate has at least 4 years of IT support experience, strong communication skills, and a relevant degree or diploma. The position offers a one-year contract with a possibility of conversion to a permanent role.

Qualifications

• 4+ years of relevant working experience in IT Support.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills.

Responsibilities

• Execute and fulfill end‑user access, device, and network related issues.
• Facilitate and resolve operational tools related issues from end‑users.
• Prepare and share necessary documentation for processes and procedures.
• Maintain control measures to ensure compliance to regulations.
• Ensure adherence to the compliance of company policies and industry regulations.

Skills

IT Support experience

Identity Access Management

IT policies and governance

Communication skills

Troubleshooting teleconferencing devices

IT inventory management

Education

Bachelor’s or Diploma in Computer Science or IT

Job description

As an IT Support Specialist, you will be responsible for the timely resolution of end‑user access, device, and network issues, ensuring minimal impact on productivity. You will also handle operational tools escalations, collaborate across departments to meet business objectives, document procedures for user reference, enforce compliance controls, and uphold company policies and legal requirements.

Responsibilities

• Execute and fulfill end‑user access, device, and network related issues and provide solutions quickly to ensure productivity is not impacted.
• Facilitate and resolve operational tools related issues / escalations from end‑users within the agreed SLA.
• Facilitate queries from other departments to ensure the correct steps are taken to achieve their goals with minimal risks and impact to the company’s operation while complying to company and IT audit regulations.
• Prepare and share necessary documentation for processes and procedures which can be used as an easy reference by end users.
• Maintain control measures when and where needed to ensure compliance to regulations (PCI‑DSS / RMiT).
• Ensure adherence to the compliance of company policies, industry regulations and legal requirements.

Qualifications

• 4+ years of relevant working experience in IT Support.
• Experience with Identity Access Management.
• Knowledge about IT policies and IT governance.
• Ability to communicate clearly with end users on solutions and workarounds.
• Ability to manage end‑user communication.
• Able to troubleshoot teleconferencing devices.
• Able to manage IT inventory.
• Bachelor’s degree in Computer Science, Information Technology, or a related field; OR Diploma in Computer Science, Information Technology, or a related field, with a minimum of 2 years of relevant work experience.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills.

Location: Bangsar South
Contract: 1 year (with possibility to convert to permanent role)
Working Hours: Monday – Friday