Customer Relations Officer

IKEA; Simpang Empat (Semanggol); On-site; MYR 100,000 - 150,000; Full time

Job summary

A global home furnishings retailer in Simpang Empat (Semanggol) is seeking a customer service associate to ensure a joyful shopping experience. The role involves efficiently handling customers' issues, maintaining a safe environment, and registering payments. Candidates should be cheerful, team-oriented, and eager to work in a vibrant retail setting with rotating shifts. Responsibilities include actively contributing to a positive store environment and addressing frequent customer inquiries effectively.

Qualifications

• Cheerful personality with a positive mindset.
• Motivated in working in a vibrant retail environment.
• Able to handle basic food preparation.
• Willing to work rotating shifts during busy periods.

Responsibilities

• Ensure a fast and efficient department for customers.
• Handle customer issues with empathy.
• Maintain a safe environment for visitors and colleagues.
• Accurately register products and handle payments.

Skills

Customer service mindset

Sales driven

Physically fit

Attention to detail

Team player

Job description

Company description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

Job description

About the job

To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:

1. Ensure the department is fast and efficient for our customers, and cost‑effective for the IKEA store.
2. Ensure that customers’ issues are handled efficiently and with empathy.
3. Actively working towards fulfilling the four tasks of the store.

Your assignment

My priority is to ensure my check‑out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.

I have the knowledge, confidence, and desire to make customer payment easy.

I know my levels of authorisation to solve payment problems when they occur and recognise when I need to elevate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.

I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.

I use the till to accurately register products and register payment from customers according to given routines.

I ensure our store is a safe and secure environment at all times for visitors and colleagues.

Qualification

• Possess cheerful, pleasant personality with a positive mindset.
• Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
• Physically fit with hands‑on approach.
• Meticulous with an eye for details and follow‑up skill.
• Strong team player and able to work in a fast‑paced working environment.
• Comfortable to handle basic food preparation.
• Able to work on rotating shifts and support retail operations during peak periods on public holidays weekends.

More Information

Please apply by 25 January 2026

Important Note

You are invited to this Life at Home Journey with IKEA, clickhereto beginLife at Home Journey With IKEA Your job application will beprioritized when your complete Life at Home journey with IKEA.

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