Hybrid IT Support Specialist — Windows, M365 & AV

NielsenIQ; Subang Jaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer intelligence company in Subang Jaya is seeking a Support Specialist. In this role, you will provide technical support for Windows and Microsoft 365 applications, including troubleshooting and user administration. The ideal candidate holds a BS/MS degree in Computer Science or Engineering and has substantial experience in desktop support and customer service. This position offers flexible work opportunities and a chance for personal and professional growth.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program (EAP)

Qualifications

• 2-3+ years of experience in desktop support Windows / Microsoft 365 administration.
• 2-3+ years of experience in L1 and L2 support.
• Willingness to occasionally work scheduled night/weekend times.

Responsibilities

• Provide L1 and L2 support for laptops/desktops.
• Perform troubleshooting for Windows, M365, network, and printers.
• Administer on-call and after-hours technical support.

Skills

Desktop support

Problem solving

Organizational skills

Customer-service mindset

Education

BS/MS degree in Computer Science, Engineering or related field

Tools

Windows

Microsoft 365

Teams

OneDrive

SharePoint

Intune

Job description

A leading consumer intelligence company in Subang Jaya is seeking a Support Specialist. In this role, you will provide technical support for Windows and Microsoft 365 applications, including troubleshooting and user administration. The ideal candidate holds a BS/MS degree in Computer Science or Engineering and has substantial experience in desktop support and customer service. This position offers flexible work opportunities and a chance for personal and professional growth.