Hybrid: Customer Care & Order Management Analyst I

Kimberly Clark; Petaling Jaya; Hybrid; MYR 40,000 - 55,000; Full time

Job summary

A global consumer goods company is seeking a Customer Care Analyst I in Petaling Jaya. The role involves managing customer orders, providing support, and enhancing customer experience. Ideal candidates have a degree in supply chain, 3-5 years of experience, and strong analytical skills. The company promotes a culture of continuous improvement and offers flexible working arrangements, making this a great opportunity for those seeking impactful work and a supportive environment.

Benefits

Medical, dental, and vision coverage

On-site fitness center

Flexible savings options

Diverse income protection insurance

Qualifications

• Minimum 3-5 years of relevant working experience.
• Sales exposure or experience is desirable.
• Knowledge of internal control procedures.
• Experience in an FMCG is an added advantage.

Responsibilities

• Manage and process customer orders.
• Provide phone support for order inquiries.
• Act as a liaison between departments to address issues.
• Support continuous improvement initiatives.

Skills

Independent

Analytical skills

Communication skills

Interpersonal skills

Negotiation skills

Proactive

Education

Degree in Supply Chain

Tools

SAP

Job description

A global consumer goods company is seeking a Customer Care Analyst I in Petaling Jaya. The role involves managing customer orders, providing support, and enhancing customer experience. Ideal candidates have a degree in supply chain, 3-5 years of experience, and strong analytical skills. The company promotes a culture of continuous improvement and offers flexible working arrangements, making this a great opportunity for those seeking impactful work and a supportive environment.