Human Resources Manager - Hilton Garden Inn Kota Kinabalu Tuaran

Hilton; West Coast Division; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global hospitality brand in Malaysia is seeking an HR Manager responsible for strategic HR planning, recruitment processes, and employee relations. The ideal candidate will possess a degree in Human Resources and 5-7 years of leadership experience within the hospitality sector. Join a dynamic team focused on professional growth and a supportive workplace culture.

Benefits

Team Spirit

Career Growth

Competitive salary and benefits

Dynamic Environment

Qualifications

• 5-7 years of experience in human resources management, preferably in hospitality.
• Strong knowledge of labor laws and recruitment practices.
• Flexibility to adapt to a fast-paced environment.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with hotel objectives.
• Oversee the recruitment process, ensuring alignment with the company culture.
• Act as the main point of contact for team members regarding workplace conflicts.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Problem-solving abilities

Education

Bachelor's degree in Human Resources or related field

Advanced certifications (e.g., SHRM-CP, SHRM-SCP)

Tools

HR management systems

Microsoft Office applications

Job description

Overview

Exceptional hospitality starts with you. As HR Manager, you are responsible for implementing HR strategic planning and ensuring that HR management aligns with the hotel and corporate strategy. The role includes developing and improving the hotel's human resources policies, procedures, and regulations and executing all aspects of HR management, including team member relations, labor dispute handling, and ensuring compliance of HR activities.

At Hilton, we celebrate a culture of care and excellence. Join an award-winning workplace where we invest in our team members and offer opportunities for growth and a supportive, dynamic environment.

Responsibilities

• Strategic HR Management: Develop and implement HR strategies and initiatives aligned with the hotel’s overall objectives. Provide guidance to department heads on workforce planning, talent management, and employee engagement.
• Recruitment & Onboarding: Oversee the recruitment process, from sourcing and interviewing to hiring and onboarding new team members. Collaborate with hiring managers to ensure recruitment efforts meet staffing needs and align with the company culture.
• Employee Relations: Act as the main point of contact for team members, addressing concerns and resolving workplace conflicts in a fair and professional manner. Foster a positive work environment that encourages teamwork, open communication, and mutual respect.
• Performance Management: Lead the performance appraisal process, ensuring timely feedback and goal-setting for all employees. Develop and implement strategies to address performance issues and support career growth.
• Training & Development: Identify training needs and coordinate learning opportunities to enhance employee skills and knowledge. Support leadership development programs to prepare team members for future roles.
• HR Administration: Maintain accurate employee records, including attendance, contracts, and performance evaluations. Ensure the hotel complies with labor laws, health and safety regulations, and company policies.
• Compliance & Reporting: Monitor compliance with HR policies and legal requirements, addressing any gaps or risks proactively. Prepare and present HR metrics and reports to senior management to support decision-making.
• Employee Engagement & Retention: Develop and implement employee engagement initiatives to boost morale and reduce turnover. Recognize and celebrate employee achievements to foster a culture of appreciation and loyalty.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading warmth, integrity, leadership, teamwork, ownership, and a sense of urgency and discipline.

Minimum Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field; advanced certifications (for example SHRM-CP, SHRM-SCP) are a plus.
• Proven experience in human resources management, with at least 5-7 years in a leadership role, preferably in the hospitality industry.
• Strong knowledge of labor laws, employee relations, and recruitment practices.
• Excellent communication and interpersonal skills.
• Proficiency in HR management systems and Microsoft Office applications.
• Strong organizational and problem-solving abilities and the ability to influence stakeholders at all levels.
• Flexibility to adapt to a fast-paced and dynamic environment.

How We’ll Help You Thrive

At Hilton, we invest in our team members’ well-being and support you through all life’s moments. Our perks and benefits include:

• Team Spirit: A supportive and friendly team that feels like family.
• Career Growth: Opportunities for professional development and career advancement.
• Great Perks: Competitive salary, benefits, and more.
• Dynamic Environment: A vibrant and engaging workplace where every day is different.

Join an Award-Winning Workplace Culture

Hilton is a global leader in hospitality. We have welcomed more than 3 billion guests worldwide and are committed to providing the best stay for every guest while building an exceptional workplace for the team members who make it possible. Our culture has earned recognition on lists such as World’s Best Workplaces by Great Place to Work and Fortune.

Explore our Careers Blog to learn more about life at Hilton and why we’re a great place to work.