HR Operations Manager

CXM Direct LLC; Malaysia; Remote; MYR 150,000 - 200,000; Full time

Job summary

A leading multinational corporation seeks an HR Operations Manager to streamline HR processes and enhance automation. This role involves working with HR systems to improve efficiencies and provide self-service capabilities for employees. The ideal candidate will have a strong background in HR automation and project management. This position is fully remote, offering a competitive salary, bonuses, and various benefits including medical coverage and gym allowances.

Benefits

Competitive salary

Performance-based bonus

Medical allowance

Gym allowance

Paid leaves

Qualifications

• Experience working with HR systems or ERP platforms, navigating configurations and troubleshooting.
• Ability to design and deploy workflow automations independently.
• Strong analytical skills to prioritize improvements.

Responsibilities

• Ensure efficient execution of HR processes including payroll and employee benefits.
• Develop a comprehensive map of HR processes.
• Create automations using low-code/no-code tools.

Skills

Experience with HR systems, CRMs, or ERPs

Proficiency in low-code/no-code automation tools

Analytical and systems-thinking mindset

Excellent cross-functional collaboration skills

Technical writing ability

Project management skills

High attention to detail

Tools

Microsoft Power Automate

Job description

Overview

Position Title: HR Operations Manager

Reporting Line: Reports directly to the CHRO.

Location: Remote – European timezone

General Purpose: Ensure efficient, accurate, and automated execution of core HR processes, including payroll, employee benefits, and HR systems, with a strong focus on enabling self-service capabilities for both employees and managers.

Specific Objectives (first ~12 months)

• Develop a comprehensive and up-to-date map of all HR processes, including supporting tools, workflows, documentation, and training materials for employees on HR-related matters.
• Develop a prioritized automation roadmap for HR operations, based on impact assessment and feasibility.
• Take full ownership of all HR tools, including administration, billing, configuration, and integration with external systems.
• Design and automate the end-to-end onboarding process—from offer acceptance through system access, workplace setup, and initial training—in close collaboration with IT, Facilities, and Finance.
• Design and automate the offboarding process, ensuring compliance, timely system access removal, and clear coordination across relevant departments.
• Contribute to the development of new employee training by designing and delivering the HR-related components.

Key Activities

• Conduct process discovery sessions and stakeholder interviews to gather operational requirements and identify pain points.
• Maintain and administer HR platforms, ensuring accurate configuration, data integrity, and timely support issue resolution.
• Analyze process performance and system usage data to identify automation opportunities and inefficiencies.
• Create and deploy automations using low-code/no-code tools (currently Microsoft Power Automate) to streamline repetitive HR tasks.
• Coordinate with IT, Facilities, and Finance to define integration points and service handoffs across the employee lifecycle.
• Draft, review, and continuously improve documentation, templates, and user guides for internal HR tools and procedures.
• Lead implementation efforts for new tools or process changes, including testing, rollout planning, and change communication.
• Create and maintain structured content for HR-related employee training, ensuring accessibility and clarity.

Key Competences

• Experience working with HR systems, CRMs, or ERP platforms, with ability to navigate configurations and troubleshoot operational issues.
• Proficiency in low-code/no-code automation tools (e.g., Microsoft Power Automate), with ability to independently design and deploy workflow automations.
• Analytical and systems-thinking mindset, with the ability to assess processes, interpret operational data, and prioritize improvements.
• Excellent cross-functional collaboration skills, particularly in coordinating with IT, Finance, and Facilities.
• Clear and concise technical writing ability for documenting processes, creating user guides, and developing training materials.
• Project management skills, including planning, stakeholder communication, testing, and change implementation.
• High attention to detail and strong organizational habits to ensure consistency, accuracy, and compliance across systems and documentation.

Likely Current Job

• Business Process Analyst or Systems Coordinator in a mid-sized company with experience managing internal tools and automating workflows.
• HRIS or ERP Administrator in a corporate setting, responsible for system configuration and process improvement.
• Internal Tools Specialist or IT Business Partner working with HR and Finance teams to streamline operations and manage system integrations.
• Junior Operations Manager in a scale-up or mature organization, with a mandate to optimize cross-functional workflows using low-code platforms.

Employer Value Proposition

For someone passionate about automation, low-code tools, and modern internal operations, this role offers an ideal playground. You'll own end-to-end tooling and process design in a forward-thinking, multinational company with offices spanning three continents—from Vietnam to Mexico. This is a rare opportunity to reimagine HR operations—moving away from traditional gatekeeping and reactive support toward a model built on enablement, transparency, and scalable, tech-driven service. We value experimentation, autonomy, and systems that work the way people do.

Compensation

Competitive base salary with a performance-based bonus tied to clearly defined KPIs.

Assessment Process

The assessment process consists of interviews with the CHRO and CEO, focusing on operational experience, systems thinking, and alignment with the company’s vision for scalable, tech-enabled HR.

Work Arrangement and Benefits

Fully Remote Work

Competitve salary and Bonus

Leaves, Medical and gym allowance and much more