Housekeeping Team Leader / Supervisor

Hilton; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping - Team Leader / Supervisor in Malaysia to ensure cleanliness and uphold standards across the hotel. Responsibilities include team management, inspections, and guest service. Ideal candidates should have supervisory experience, strong organizational skills, and a passion for exceptional service. Join a team dedicated to creating remarkable hospitality experiences with a focus on detail and communication.

Qualifications

• Previous experience in a Housekeeping supervisory role is essential.
• A successful track record of managing a team is required.
• Strong organizational and analytical skills are necessary.

Responsibilities

• Allocate work duties to Team Members.
• Perform routine inspections of all check out and occupied rooms.
• Manage and train Room Attendants to meet hotel standards.

Skills

Housekeeping supervision

Team management

Organizational skills

Attention to detail

Communication skills

Guest service

Microsoft Office proficiency

Job description

Housekeeping - Team Leader / Supervisor

What will I be doing?

As a Housekeeping - Team Leader / Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping - Team Leader / Supervisor will perform the following tasks to the highest standards:

• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping - Team Leader / Supervisor serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!