Housekeeping Team Leader

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading global hospitality company in Kuala Lumpur is seeking a Housekeeping Team Leader to allocate duties, manage team performance, and ensure exceptional guest service. The ideal candidate has supervisory experience in housekeeping and strong organizational skills. Join our team to create remarkable hospitality experiences every day.

Qualifications

• Previous experience in a Housekeeping supervisory role.
• A successful track record of managing a team.
• Proficiency with computers and computer programs, including Microsoft Office.

Responsibilities

• Allocate work duties to Team Members.
• Perform routine inspections of all check-out and occupied rooms.
• Report and follow up on maintenance defects and issues.
• Manage and train Room Attendants to ensure performance standards.

Skills

Organizational skills

Analytic skills

Guest service

Microsoft Office

Job description

Overview

Housekeeping Team Leader (HOT0BYWU)

Location: Hilton Garden Inn - Kuala Lumpur, 449 Jalan Tuanku Abdul Rahman, Kuala Lumpur 50100

Responsibilities

• Allocate work duties to Team Members
• Perform routine inspections of all check-out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times

What are we looking for?

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

Working for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!