Housekeeping Team Lead | Guest Experience & Training

ONYX Hospitality Group; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Penang, Malaysia seeks a Housekeeping Supervisor to ensure guest satisfaction by managing team training and maintaining high housekeeping standards. You will conduct briefings, oversee cleaning procedures, and report on inventory. Ideally, you should have a diploma in hospitality and previous experience as a departmental trainer, alongside proficiency in the Opera/Micros system. Strong English skills are essential, and knowledge of other languages is a plus.

Qualifications

• Minimum diploma in hospitality or equivalent.
• Practical experience as a departmental trainer in housekeeping.
• Excellent command of English language.

Responsibilities

• Handle guest requests and complaints according to service recovery guidelines.
• Conduct daily shift briefings and ensure team training.
• Maintain cleanliness of all Front of House and Back of House areas.

Skills

Guest service

Training

Cleaning procedures

Inventory management

Communication

Education

Diploma in hospitality or equivalent

Tools

Opera/Micros system

Job description

A leading hospitality company in Penang, Malaysia seeks a Housekeeping Supervisor to ensure guest satisfaction by managing team training and maintaining high housekeeping standards. You will conduct briefings, oversee cleaning procedures, and report on inventory. Ideally, you should have a diploma in hospitality and previous experience as a departmental trainer, alongside proficiency in the Opera/Micros system. Strong English skills are essential, and knowledge of other languages is a plus.