Housekeeping Supervisor (Shah Alam)

Wyndham Hotels & Resorts; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain in Malaysia is seeking a Housekeeping Supervisor to oversee cleaning operations, ensure high cleanliness standards, and lead the housekeeping team. The ideal candidate should have prior experience in housekeeping, strong attention to detail, and effective communication skills. This role requires active supervision of guest rooms and public areas while handling guest requests and maintaining compliance with safety standards.

Qualifications

• Experience in housekeeping or a similar role.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Supervise and inspect guest rooms for cleanliness.
• Coordinate daily cleaning schedules and room assignments.
• Handle guest requests and complaints in a professional manner.

Job description

Supervise and inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and order.

Coordinate room assignments, daily cleaning schedules, and quality checks.

Ensure VIP and arrival rooms meet hotel presentation standards.

Handle guest requests and complaints promptly and professionally.

Monitor inventory and control usage of cleaning supplies and amenities.

Conduct regular training and coaching sessions for the housekeeping team.

Ensure compliance with hotel policies, hygiene, and safety standards.

Maintain effective communication and coordination with other departments.