Housekeeping Manager

Country Garden Pacificview; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Johor Bahru is seeking a Housekeeping Supervisor to oversee the housekeeping team. Responsibilities include supervising staff, ensuring cleanliness of guest rooms and public areas, and training new hires. Candidates should have 2-3 years of hotel housekeeping experience and strong attention to detail. Proficiency in English and Malay is required, while Mandarin is a plus. This role may require shifts, weekends, and public holidays.

Qualifications

• At least 2-3 years of housekeeping experience in a hotel environment.
• Prior team lead experience is preferred.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Supervise and guide floor team leaders and room attendants.
• Inspect guest rooms and public areas for cleanliness.
• Provide training and coaching to housekeeping staff.

Skills

Attention to detail

Strong communication skills

Team leadership

Customer service

Education

Certificate or Diploma in Hospitality or Housekeeping Management

Job description

Responsibilities

• Supervise and guide floor team leaders, room attendants, and public area attendants in their daily tasks.
• Inspect guest rooms, corridors, and public areas to ensure cleanliness and maintenance meet hotel standards.
• Assist in organizing daily work schedules, staff deployment and task allocation.
• Support the implementation of housekeeping standards and standard operating procedures (SOPs).
• Provide training and coaching to new and existing housekeeping staff.
• Handle guest requests, complaints, and special room arrangements in a timely and professional manner.
• Assist in inventory control of linens, cleaning supplies, and guest amenities.
• Prepare daily inspection reports, handover logs, and housekeeping records.
• Handle housekeeping staff attendance.
• Coordinate with outsource companies regarding foreigners matters.
• Coordinate and follow up with Engineering Team on defect rectification progress, keep defect list updated.
• Coordinate with Front Office Team on VIP room assignment and inspection.
• Prepare and keep track of purchase request list, follow up with Purchasing Department.
• Ensure all staff comply with hotel policies, grooming standards and hygiene practices.

Job Requirements

• Certificate or Diploma in Hospitality or Housekeeping Management is a plus.
• At least 2-3 years of housekeeping experience in a hotel environment, with prior team lead experience is preferred.
• Strong attention to detail and commitment to cleanliness standards.
• Familiarity with hotel housekeeping procedures and safety standards.
• Willing to work shifts, weekends, and public holidays.
• Proficient in English and Malay; Mandarin is an advantage.