Housekeeping Assistant Manager - Guest Experience & Ops

ONYX Hospitality Group; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company based in Penang, Malaysia, is seeking qualified candidates for a role focused on ensuring guest satisfaction and maintaining high housekeeping standards. The ideal applicant will possess a diploma in Hospitality Management, strong communication skills, and proficiency with Opera/Micros systems. Responsibilities include overseeing room inspections, managing inventory, and addressing guest requests with professionalism. Only candidates eligible to work in Malaysia will be considered.

Qualifications

• Minimum diploma in Hospitality management or equivalent.
• Proficient with Opera/Micros system.
• Excellent communication skills in English (verbal and written).
• Strong organizational skills.
• Interpersonal and leadership skills with attention to detail.
• Ability to maintain a professional appearance.

Responsibilities

• Ensure all guest requests and complaints are handled appropriately.
• Implement opening and closing duties according to standards.
• Conduct Quality Room/Laundry/Public Areas inspections.
• Maintain proper par stock of inventory items.
• Coordinates with Front Desk regarding room status.
• Respond to special requests from guests such as extra bed.

Job description

A leading hospitality company based in Penang, Malaysia, is seeking qualified candidates for a role focused on ensuring guest satisfaction and maintaining high housekeeping standards. The ideal applicant will possess a diploma in Hospitality Management, strong communication skills, and proficiency with Opera/Micros systems. Responsibilities include overseeing room inspections, managing inventory, and addressing guest requests with professionalism. Only candidates eligible to work in Malaysia will be considered.