HOTEL SUPERINTENDENT, Ulek Beach Resort

Zetro; Dungun; On-site; MYR 150,000 - 200,000; Full time

Job summary

A hospitality company in Dungun is seeking an Executive to manage guest services and daily operations. The ideal candidate will ensure a positive experience for guests and lead a small team in a dynamic environment. Responsibilities include financial management, operational oversight, and marketing efforts to attract clients. This full-time position requires a diploma in Hospitality Management or Business Administration and proficiency in English and Bahasa Malaysia. Competitive salary and benefits are offered.

Benefits

Attractive Salary Package

Complimentary Meals

Career Development Opportunities

Qualifications

• 1-3 years experience in hospitality or tourism.
• Proficiency in English and Bahasa Malaysia.
• Knowledge of hotel operations systems is a plus.

Responsibilities

• Ensure all guests have a positive experience.
• Oversee daily operations in Front Office, Housekeeping, and Food & Beverage.
• Support budgeting and cost control activities.
• Lead and train a small team to maintain service standards.
• Assist in promoting the resort through various platforms.

Skills

Guest experience management

Operational oversight

Budgeting and revenue management

Team leadership

Marketing skills

Education

Diploma or Degree in Hospitality Management or Business Administration

Job description

Responsibilities

1. Guest Experience & Service Quality
   • Ensure all guests have a positive experience, promptly addressing feedback, requests, and complaints.
   • Oversee guest check-in/check-out procedures, reservations and accommodation assignments.
2. Operational Management
   • Oversee daily operations and inspection across Front Office, Housekeeping and Food & Beverage.
   • Coordinate with Vendors for maintenance, laundry, catering and other essential services.
3. Financial & Administrative Duties
   • Support budgeting, revenue management, and cost control activities.
   • Manage stock levels and procurement of supplies.
   • Maintain operational reports, records and documentation.
4. Human Resource Management
   • Lead, train and motivate a small team to deliver high standards of service.
   • Provide feedback and guidance when necessary.
   • Foster a positive and professional working environment aligned with company values.
5. Business Development & Marketing
   • Assist in promoting the resort through social media, travel platforms and local partnerships to attract guests.
   • Build and maintain good relationships with clients, event organisers and local communities.
   • Support coordination of small events, retreats or group functions hosted at the resort.

Job Information & Requirements

• Contract Type: Full-time
• Job Type: Executive
• Experience Level: 1-3 years
• Job Categories: Tourism/Hotels
• Minimum Education Required:
  • Diploma or Degree in Hospitality Management, Business Administration or related field.
  • Knowledge of budgeting, sales and hotel operations systems is an added advantage.
• Language Required: English, Bahasa Malaysia
• Nationality Preferred: Malaysians Only
• Gender Preferred: All Genders
• Own Transport: None

Salary & Benefits

• Salary: RM 3,000 to RM 4,000 per month
• Other Benefits:
  • Attractive Salary Package - Competitive based pay with performance incentives
  • Complimentary Meals - Daily staff meals provided during working hours
  • Career Development - Opportunities to grow within the wider group of companies