Hotel Room Sales Manager

Inter Island Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur seeks a Sales Manager for effective client relationship management and sales growth. The ideal candidate will have at least 2-3 years in a managerial role within the hotel industry, be highly sales-driven, and have experience in hotel room sales for corporate clients. This role involves achieving sales targets, managing client inquiries, and collaborating with various teams to optimize service delivery.

Qualifications

• Minimum 2-3 years in a managerial role in the hotel industry.
• Sales-driven personality with ability to work independently.
• Preferred experience in hotel room sales for corporate clients.

Responsibilities

• Act as a spokesperson for the hotel with professionalism.
• Acquire new sales leads and establish new accounts.
• Foster relationships with existing clients.
• Provide timely responses and updates to management.
• Achieve monthly sales targets to meet overall budget.

Skills

Sales process familiarity

Client relationship management

Effective communication

Sales target achievement

Tools

Property management system

Customer relationship management (CRM) system

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Be a spokesperson in terms of professionalism through proper grooming, conduct and ability to present the hotel or serviced residence product and services effectively.
• Be familiar and effective in the sales process: create rapport, ask open questions, follow up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.
• Acquire new sales leads / prospects and establish new accounts to grow account / client base.
• Foster and develop relationship with existing clients and customers to maintain loyalty.
• Manage leads and enquiries and provide suitable solutions promptly.
• Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
• Work collaboratively with the Operations team to ensure that we deliver the best to our guests
• Work collaboratively with the Revenue Management team to optimize the rates to the hotel / serviced residence.
• Provide timely responses and communication
• Gather and provide publicly available market information
• Provide timely updates to superior and team on activities and market information
• Achieve various monthly sales targets set to meet overall cluster budget.
• Promote and sign up clients for booker loyalty program
• Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.
• Compliant with statutory regulations and internal guidelines/SOPs
• Follow up with clients whose payments are outstanding and long overdue.
• Participate in adhoc or promotional client and hotel / serviced residence activities.
• Undertake any other duties as may be assigned by superiors diligently and professionally.

Job Requirements:-

• Minimum 2 - 3 years managerial role in Hotel industry
• Able to work independently and very sales driven persoanlity
• Preferrable candidate with hotel room sales experience for corporate