Hotel General Manager: Lead Ops, Guest Experience & Profit

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A prominent hotel management company seeks a General Manager to lead their hotel in Alor Setar, Malaysia. The successful candidate will be responsible for overall hotel operations, guest experience, financial performance, and staff development. Applicants should have extensive hotel management experience, strong leadership abilities, and a proven track record in enhancing operational efficiency and profitability. This role offers a unique opportunity to shape the guest experience and drive the hotel's success.

Qualifications

• Minimum 8-12 years experience in hotel operations.
• At least 3-5 years in a Manager or General Manager role.
• Proven track record in operational management and financial performance.

Responsibilities

• Oversee daily hotel operations including Front Office, Housekeeping, F&B.
• Manage the hotel's P&L, budgeting, forecasting, and cost control.
• Ensure superior guest satisfaction and handle complex guest issues.
• Lead, coach, and motivate department heads and hotel staff.
• Work closely with Sales & Marketing to increase room occupancy.
• Ensure compliance with local regulations and safety standards.

Skills

Leadership

Communication

People Management

Problem Solving

Education

Degree/Diploma in Hospitality, Hotel Management, Business Administration

Job description

A prominent hotel management company seeks a General Manager to lead their hotel in Alor Setar, Malaysia. The successful candidate will be responsible for overall hotel operations, guest experience, financial performance, and staff development. Applicants should have extensive hotel management experience, strong leadership abilities, and a proven track record in enhancing operational efficiency and profitability. This role offers a unique opportunity to shape the guest experience and drive the hotel's success.