Hotel Duty Manager: Lead Shifts & Guest Experience

Capri by Fraser; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel group is seeking a Duty Manager to oversee daily operations during shifts. The ideal candidate will manage all departments to ensure exceptional guest experiences, handle inquiries and complaints, and lead staff effectively. A Diploma/Degree in Hospitality and 2–3 years of hotel operations experience are required. Strong leadership and communication skills are essential, along with proficiency in PMS. Competitive salary package offered in Johor Bahru.

Benefits

Competitive salary package

Qualifications

• 2–3 years of hotel operations experience, preferably in supervisory/management roles.
• Strong decision-making and problem-solving skills.
• Fluent in English and Bahasa Malaysia; additional languages are a plus.

Responsibilities

• Oversee daily hotel operations across all departments.
• Manage guest inquiries, complaints, and special requests.
• Lead and support staff during shifts and provide guidance.

Skills

Leadership skills

Problem-solving skills

Excellent communication

Customer service orientation

Education

Diploma/Degree in Hospitality or related field

Tools

Property Management System (PMS) such as Opera

Job description

A leading hotel group is seeking a Duty Manager to oversee daily operations during shifts. The ideal candidate will manage all departments to ensure exceptional guest experiences, handle inquiries and complaints, and lead staff effectively. A Diploma/Degree in Hospitality and 2–3 years of hotel operations experience are required. Strong leadership and communication skills are essential, along with proficiency in PMS. Competitive salary package offered in Johor Bahru.