Hotel Customer Service- 24 Hrs Rotational Shift

Jobstreet Malaysia; Malacca City; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Melaka is looking for a Hotel Customer Service Representative to provide outstanding guest service in a 24-hour rotational shift environment. Responsibilities include greeting guests and handling check-ins/outs. The ideal candidate will have at least one year of customer service experience, strong communication skills, and proficiency in English and another language. This role offers competitive salary, bonuses, and opportunities for professional growth.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for professional development

Supportive work environment

Qualifications

• At least 1 year of experience in customer service or hotel front office operations.
• Excellent communication and interpersonal skills.
• Proficiency in English and at least one other language.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Check guests in and out, resolve any guest issues.
• Assist guests with requests and provide hotel information.

Skills

Customer service experience

Communication skills

Problem-solving

Flexibility for shifts

Job description

Hotel Customer Service- 24 Hrs Rotational Shift

Join the dynamic team as a Hotel Customer Service Representative. In this full‑time position, you will be responsible for providing exceptional guest service in a 24-hour rotational shift environment at our hotel in the vibrant city of Melaka.

What you’ll be doing

• Greet and welcome guests in a friendly and professional manner
• Efficiently check guests in and out, handle guest inquiries, and resolve any issues that may arise
• Assist guests with their requests, such as providing information about the hotel and local area, making reservations, and arranging for transportation
• Maintain accurate records and documentation related to guest stays and hotel operations
• Contribute to creating a positive and memorable experience for every guest
• Collaborate with the wider hotel team to ensure smooth operations and high levels of customer satisfaction

What we’re looking for

• At least 1 year of experience in customer service or hotel front office operations
• Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
• Strong problem‑solving and decision‑making abilities, with a focus on delivering exceptional guest service
• Proficiency in English and at least one other language
• Flexibility to work in a 24-hour rotational shift environment
• Passion for the hospitality industry and a desire to contribute to the success of the hotel

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement
• Supportive and collaborative work environment

About us

Our mission is to provide exceptional guest experiences and create value for our stakeholders. We are committed to sustainable and responsible business practices, and our strong corporate culture is reflected in the dedication and passion of our diverse team.

Apply now to join our team and be a part of our continued success!