Hospitality Specialist (Mid Valley)

Paris Baguette Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bakery chain in Kuala Lumpur is seeking enthusiastic individuals with a flair for customer service. The role involves welcoming customers, engaging them with product knowledge, and supporting sales initiatives. Candidates should have a minimum diploma and 1-2 years of experience in high-end service. Benefits include staff meals, discounts, uniforms, and more, making it a rewarding environment for growth and learning.

Benefits

Staff Meal

Staff discount

Overtime and allowances

Uniforms provided

Qualifications

• 1-2 years of working experience in high-end service-related industry.
• Enthusiastic with a positive and patient attitude.
• Ability to work as part of a team.

Responsibilities

• Welcome customers in a friendly and professional manner.
• Engage customers through sampling sessions and product knowledge.
• Support sales through suggestive selling and interaction.

Skills

Customer service

Strong interpersonal skills

Flexibility and adaptability

Education

Minimum Diploma in any field

Job description

Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in high‑end service‑related industry (e.g., hospitality, F&B, airlines, retail sales, etc.)
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with the ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well‑groomed, physically fit; positive attitude, proactive, able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality; available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia.

Responsibilities

• Welcomes customers in a friendly and professional manner, presenting a positive first impression synonymous with the company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to generate attention for the company’s products.
• Interacts with customers, ascertains their needs, and assists them in selecting products and merchandise; handles inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling, and sharing product knowledge.
• Assists the store with other duties including, but not limited to, stocking merchandise, ensuring tidy arrangement of tables and chairs, and maintaining general cleanliness of the store.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of the company’s programs or initiatives.
• Follows the company’s operational policies and procedures and reports essential information to a superior.

Benefits

• Staff Meal
• Staff discount
• Overtime and allowances
• Uniforms provided