Hospitality Specialist / Customer Service Associate (Pavilion Kuala Lumpur)

Paris Baguette Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned food service company seeks a Hospitality Specialist / Customer Service Associate in Kuala Lumpur. The role involves engaging customers, maintaining a positive brand image, and supporting sales. Candidates should have a diploma and 1-2 years of relevant experience in a high-end service industry. This position offers staff meals, discounts, and provides uniforms, with full-time hours including weekends and holidays.

Benefits

Staff meal

Staff discount

Overtime and allowances

Uniforms provided

Qualifications

• 1-2 years of experience in a high-end service-related industry.
• Enthusiastic with a positive and patient attitude.
• Strong interpersonal and communication skills.

Responsibilities

• Welcomes customers in a friendly and professional manner.
• Proactively engages customers through sampling sessions.
• Interacts with customers to ascertain their needs.

Skills

Customer service skills

Interpersonal communication

Teamwork

Flexibility

Education

Minimum Diploma in any field

Job description

Hospitality Specialist / Customer Service Associate (Pavilion Kuala Lumpur)

Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in a high‑end service‑related industry (e.g., hospitality, F&B, airlines, retail sales, etc.)
• Enthusiastic with a positive and patient attitude and a flair for customer service.
• Strong interpersonal and communication skills with the ability to foster relationships with all levels of customers.
• Observant and able to evaluate the environment and customers for cues.
• Pleasant demeanor, well‑groomed, physically fit; positive, patient, proactive, able to “think on your feet.”
• Maintains regular and consistent attendance and punctuality; available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia.

Roles & Responsibilities

• Welcomes customers in a friendly and professional manner, presenting a positive first impression synonymous with the company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to generate attention for the company’s products.
• Interacts with customers, ascertains their needs, and assists them in selecting products and merchandise, addressing inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling, and sharing product knowledge.
• Assists the store with duties that include, but are not limited to, stocking merchandise, maintaining tidy arrangements of tables and chairs, and general store cleanliness.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company programs or initiatives.
• Follows company operational policies and procedures and reports essential information to superiors.

Benefits

• Staff meal
• Staff discount
• Overtime and allowances
• Uniforms provided