Hospitality Associate

Xiao En Memorial Park Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality service company in Kuala Lumpur is seeking a receptionist to manage inbound calls, assist guests, and provide accurate information about services. The ideal candidate should possess good interpersonal skills and fluency in English and Mandarin. Responsibilities include directing calls, recording messages, and maintaining a tidy reception area. Applicants must be able to work independently, in shifts, and be customer-oriented. Fresh graduates are welcome to apply.

Qualifications

• Fluency in English and Mandarin (spoken & written) required.
• Able to work in shifts, weekends, and public holidays.
• High commitment, responsible, and dependable.

Responsibilities

• Answer inbound calls and redirect them appropriately.
• Record caller names and messages accurately.
• Welcome guests and assist them based on needs.
• Provide information about services and facilities.
• Maintain cleanliness of reception counter and lobby.

Skills

Good interpersonal skills

Verbal communication skills

Customer service orientation

Attention to detail

Ability to work independently

Team player

Education

SPM

Job description

To answer inbound calls and redirect them to the department concerned or person in charge.

To record the caller/guest’s name and message accurately and relay them to the appropriate department or person in charge.

To welcome guests in a polite manner, identify their specific purposes or needs, and assist them or direct them to the venue.

To provide accurate information to clients, guests, or the public about Xiao En Group’s products, services, and facilities for both Xiao En Centre and Xiao En Memorial Park.

To communicate or notify the hall service team and assist in registration to ensure the accurate and relevant details of the funeral director or the client family are obtained.

To update the occupancy list and provide general clerical and administrative support to the relevant department.

To maintain the cleanliness and tidiness of the reception counter, lobby, and halls.

To maintain contact with all guests and respond to compliments, complaints, or special requests, such as directions or hailing a taxi to the front door.

To receive postal, parcel, and courier packages addressed to the department or staff concerned.

To perform any other duties, appropriate to the post, as agreed upon with the Hospitality Manager.

To undertake other tasks assigned from time to time by a superior.

Job Requirements

Candidate must possess at least SPM; Fresh graduates are welcome to apply.

Good interpersonal skill and verbal communication skills.

Able to work independently, high committed, responsible and dependable.

Customer service oriented and great attention to detail.

Highly motivated team player with a strong drive for success and the ability to work under pressure.

Required language(s): Fluency in English and Mandarin (Spoken & Written) required due to business nature.

Able to work in shifts, weekend and public holiday.

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